Salesforce Solutions Architect

Role Description

AllCloud is looking for a Salesforce Solution Architect to drive the long-term health, sustainment, and optimization of our clients' Salesforce environments. As an expert in the Salesforce platform, you will focus on managing technical debt, proactively identifying performance improvements, and serving as a "Trusted Advisor" to our managed services clients, aligning their evolving business roadmaps with AI-led Salesforce capabilities.

• Lead Discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements
• Deliver solutions for the Salesforce platform to meet business requirements
• Contribute to every phase of the project lifecycle, including ramp, build, testing, deployment, and support
• Collaborate with members of pre-sale team to understand customer's requirements and specific needs based on demonstrations and conversations
• Mentor the team members on Salesforce best practices, consulting, and configuration
• Proactively optimize existing Salesforce instances to improve performance, scalability, and user adoption
• Manage technical debt by analyzing complex configurations and proposing long-term remediation strategies
• Act as the primary technical point of escalation for complex production issues and bugs within our managed services client base
• Design and implement AI-driven solutions within Salesforce, including Einstein and Agentforce

Qualifications

• 5+ years as a Salesforce Solutions Architect or Salesforce Consultant
• Excellent knowledge of Salesforce: Salesforce Platform / Sales Cloud / Service Cloud / Community Cloud, advanced Configuration, security / permissions Management, data Migration, data Model
• Familiar with Apex & Visualforce/Lightning Components design considerations
• Experience in Agile project methodology including backlog management, user story & acceptance criteria, sprint planning, etc.
• Excellent analytical and problem-solving skills
• Resourcefulness, creativity and strategic thinking for troubleshooting problems
• Self-motivated and directed; Fast learner
• Strong English communication and documentation skills
• Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently
• Strong attention to detail and documentation
• Able to perform efficiently and effectively without oversight in a fast-paced environment
• Attention to detail is a must
• Salesforce CPQ experience a plus
• Deep understanding of Salesforce Platform limits, governor limits, and data volume considerations and how they impact long-term scalability
• Deep expertise in integration architecture (REST/SOAP APIs, OAuth flows, and middleware patterns) to maintain stability across enterprise systems
• Proven experience in "Consultative Architecture": the ability to steer clients away from "quick-fix" technical choices that lead to long-term system fragility

Requirements

• Certifications Preferred:
• Salesforce Application Architect (or System Architect)
• Data Architecture & Management Designer
• Sharing & Visibility Designer
• Integration Architecture Designer

Benefits

• Our team inspires progress in each other and in our customers through our relentless pursuit of excellence; you will work with leaders who promote learning and personal development
• AllCloud is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law