Hotel Operations Manager

Job Type


Full-time

Description

We're seeking a detail-oriented, hands-on Hotel Operations Manager to oversee the day-to-day performance of our Housekeeping and Engineering teams. This role is critical to ensuring the property is clean, well-maintained, and operating efficiently behind the scenes-so that every guest experience runs smoothly.

You'll partner closely with the General Manager and other department leaders to drive operational excellence, maintain high standards, and support a strong, accountable team culture.

Key Responsibilities

Housekeeping Operations

• Oversee daily housekeeping operations, ensuring guest rooms and public areas meet cleanliness and brand standards
• Manage staffing, scheduling, and productivity for the housekeeping team
• Conduct inspections and ensure quality control across all areas of the property
• Support training, coaching, and development of housekeeping staff
• Monitor inventory levels and coordinate ordering of housekeeping supplies

Engineering & Maintenance

• Oversee all engineering and maintenance operations, ensuring the property is safe, functional, and well-maintained
• Ensure timely response and resolution of maintenance requests and work orders
• Monitor vendor relationships and coordinate third-party services as needed
• Support capital projects, repairs, and ongoing property improvements

Operational Leadership

• Lead, coach, and support team members to drive accountability and performance
• Ensure compliance with safety standards, company policies, and regulatory requirements
• Monitor and manage departmental budgets, including labor and operating expenses
• Identify opportunities to improve efficiency, reduce costs, and enhance operational performance
• Serve as Manager-on-Duty as needed, supporting overall hotel operations

Cross-Functional Collaboration

• Partner with Front Office and other departments to ensure alignment on room readiness, maintenance issues, and guest needs
• Communicate effectively across teams to ensure smooth daily operations
• Support overall property goals and guest experience initiatives

What We're Looking For

• 4-7+ years of experience in hotel operations, housekeeping, or engineering/maintenance
• Prior leadership experience managing teams (Housekeeping and/or Engineering preferred)
• Experience with scheduling, labor management, and operational planning
• Familiarity with hotel systems and maintenance tracking tools
• Strong understanding of safety, compliance, and property standards
• A hands-on, operational leader who thrives behind the scenes
• Highly organized with strong attention to detail
• A proactive problem-solver who can manage both people and processes
• Comfortable leading teams in a fast-paced hospitality environment
• A strong communicator who can work across departments effectively

Physical Requirements

• Ability to stand and work on feet for extended periods.
• Ability to lift and carry up to 40 lbs.
• Flexibility to work varied shifts, including nights, weekends, and holidays.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play - all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values , which guide our culture, service, and growth:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be "All-In" + Go the Distance
• Make it Better than You Found It

We're looking for team members who share these values and want to make a meaningful impact in both their work and community.

What We Can Offer You

When you join Gravity Haus, you're not just taking a job - you're stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.

Salary Description


$60,000-$70,000/annually