Representative, Customer Service

Customer Service Representative

At Main Steel, a division of Samuel, Son & Co., your success is our business. As leading metals and industrial products manufacturer, processor and distributor, we leverage our industry expertise, breadth of experience and the passion of our people to help drive success for North American business one customer at a time. We go beyond, quality, price, competitiveness, reliability and service. As a strategic supplier, we work collaboratively with our customers to understand their challenges and opportunities, and to develop innovative solutions that create value and meet real business needs.

The Customer Service Representative is responsible for providing pricing for quotes and arranging the orders based on customers' requests in a timely manner. The CSR always applies resourcefulness and strong attention to detail while converting inquiries into orders while developing good relationships with both suppliers and customers.

Essential Functions:

• Timely customer communication including, but not limited to quotes, expediting, customer inventory, order completion, shipping/receiving notifications and billing.
• Quote customers based on book price pages, contract price pages and costing worksheet with direction from the office / customer service manager.
• Notify customers upon receipt of material and material received without a purchase order.
• Document contract review on the customer PO.
• Accurately enter sales order and material processing orders into D365
• Production record material process orders and/or confirm accuracy of production recording.
• Notify customer as soon as material is ready to ship
• Bill completed sales orders and/or confirm accuracy of invoices.
• Assists manager in reconciling the physical inventory discrepancies.
• Provide exceptional support to both external and internal customers.
• Continuously works toward customer satisfaction.
• Participates as needed in special department projects.
• Provides reports as requested.

Role Requirements:

• University / College education in Business or 3-5 years of related experience with inside sales.
• Experience in metals is a plus
• Effective time management skills, ability to prioritize, able to work as a member of a team.
• Strong written and oral communication skills
• Previous interaction and experience with customers
• Drive, determination and ability to work both independently with little direction and as part of a team.

Equipment Knowledge:

• Demonstrated Proficiency in Microsoft Office applications including Excel, Word, Microsoft Outlook, and relevant business systems
• Experience with D365 or other ERP systems preferred

The expected compensation range for this position is $23.32 - $30.00. This range includes base pay and target variable pay. Actual compensation will depend on factors such as geographic location, skills, education, and experience. We also consider internal equity to ensure fair and consistent pay practices. This range reflects the expected full compensation range for the role; most offers will fall within the range and not at the maximum in order to allow for future growth.

Samuel, Son & Co (USA), Inc.