Customer Service Associate - 232 Madison Avenue Branch

Summary: Dime Commercial Bank (Dime) is currently hiring for a Customer Service Associate (CSA) at its 232 Madison Avenue Branch in Manhattan. The CSA will be responsible for completing deposit and withdrawal transactions, responding to customer inquiries, issuing money orders, cash advances and cashiers’ checks. The CSA will open, close, and provide service of all the bank's deposit and consumer loan products to Dime customers in the branch market area. This role requires prior retail banking experience (ex. Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate). The hourly wage minimum = $21; maximum = $29. The exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location. All applicants need to attach a recent resume. Responsibilities:

• Provide account services to all Dime customers.
• Expedite deposit and withdrawal transitions accurately.
• Reconcile cash drawer by proving cash transactions, counting and packaging

currency and coins.

• Process night deposits bags.
• Provide in-depth knowledge of Dime products and services to provide

appropriate solutions to customers’ financial needs.

• Possess current knowledge of regulatory requirements.
• Report under the Bank Secrecy Act (BSA), requirements related to Currency

Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.

• Respond to inbound Dime customer inquiries.
• Support business development efforts of the branch manager through in-branch

sales, phone and direct mailing campaigns. * Perform New Account and File Maintenance reviews to ensure the accuracy and integrity of data for SOX 404 purposes

• Review, submit, process, and close consumer loan requests.
• Make decisions within their realm of authority (i.e., overdrafts, overrides,

signature guarantees) in lieu of absent managers. Qualifications:

• High School Diploma or equivalent required.
• Minimum 2 years' retail banking experience required (Ex. Universal Banker,

Relationship Banker, Customer Service Associate/Representative, Financial Service Associate).

• Cash-handling experience preferred.
• Quality customer service required.