Dispatcher II (Lateral)

Dispatcher II Job Description: The Dispatcher II will receive all incoming requests for service by telephone or radio, evaluate the information received, determine the proper course of action, and follow departmental procedures. The Dispatcher II may oversee, monitor, and direct the work of lower level personnel. Additional responsibilities include eligibility for assignment as a Communications Training Officer. Responsibilities Receive and respond to incoming routine and emergency telephone and radio calls, including 911 emergency calls. Process calls from the public and dispatch police units using a computer-aided dispatch system. Answer inquiries and public complaints, and dispatch appropriate units or equipment to handle routine and emergency calls. Supply information to the public. Maintain contact with local units on assignment and with personnel from other law enforcement agencies. Monitor, respond to, and determine proper course of action related to radio transmissions. Compile data and prepare reports of calls for service, equipment dispatched, and disposition. Use computer system to request information from other law enforcement agencies and to input and retrieve data. Perform a variety of difficult and technical police record keeping work. Perform general office assistance and assignments. Perform related duties as assigned. Qualifications At least one (1) year of full-time dispatch experience with a governmental law enforcement agency. Experience using a computer-aided dispatch system. Valid P.O.S.T. Dispatch Certificate. Must pass the CritCall exam held by the Folsom Police Department. Work under immediate and general supervision of the Communications Supervisor. Must be able to work varied, rotating shifts, including nights, weekends, and holidays. Knowledge Of Telephone techniques and etiquette. Modern office procedures, techniques, and equipment. Recordkeeping methods and procedures. Ability To Operate computer-aided dispatch system rooms, 9-1-1 telephone equipment, and radio equipment. Follow and interpret oral and written instructions. Accurately transfer information. Type accurately from a clear copy. Read and interpret manuals and codes. Remain calm, act quickly, and use good judgment in all situations. Compile information and maintain records. Interact with the public courteously, with patience, and a positive attitude. Work a variety of shifts including nights, weekends, and holidays. Effectively communicate verbally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Education High School Diploma, G.E.D., or equivalent to the completion of the 12th grade. Experience One (1) year of full-time dispatch experience with a governmental law enforcement agency. Duties routinely performed must be similar to those completed by dispatchers at the Folsom Police Department. Incumbents must have utilized a computer-aided dispatch system to perform job duties. License, Certificate, Registration Requirements Some positions may require the possession of, or the ability to obtain and retain, a California Class C driver license by the time of appointment. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis. Dispatcher II: possession of a current and valid P.O.S.T. Dispatch Certificate by time of application. Physical Requirements Work is performed in a typical office environment. Mobility: frequent use of keyboard; frequent sitting for long periods of time; occasional bending or squatting. Lifting: frequently up to 10 pounds; occasionally up to 25 pounds. Vision: constant use of overall vision; frequent reading and close-up work; occasional color and depth vision. Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching. Hearing/Talking: frequent hearing and talking, in person and on the phone. Emotional/Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone. Environmental: frequent exposure to noise. Other Requirements Must be willing to work varied, rotating shifts, including nights, weekends, and holidays. #J-18808-Ljbffr City of Folsom