Senior Manager, Customer Operations

WHAT YOU DO AT AMD CHANGES EVERYTHING


At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.

Senior Manager, Customer Operations

THE ROLE

Senior Manager, Customer Operations leads a team responsible for managing end-to-end operational activities between AMD and its customers. This role builds and maintains strong, sustained relationships across both customer and AMD organizations at operational and management levels. Leveraging these partnerships, the Senior Manager ensures alignment of expectations, drives continuous improvement in operational processes, and effectively resolves issues related to orders, supply, delivery, forecasting, and other key operational areas.

In addition, this leader manages and develops a high-performing team to achieve organizational objectives. The Senior Manager is responsible for coaching and developing employees, while also establishing and tracking performance metrics to continuously improve team effectiveness and operational outcomes.

KEY RESPONSIBILITIES

• Manage customer-facing team which is responsible for all operational aspects between AMD and its customer
• Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuity
• Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners
• Build consensus within team and help to remove obstacles for employees
• Develop self and team, provide the tools and training to achieve goals, support career planning, and to enhance the organization's capability
• Mentor and coach team to proliferate knowledge and strive to close any gaps
• Enable effective and efficient service through operational excellence and customer collaboration
• Provide leadership and collect feedback in the implementation of new processes in support of the strategy
• Engage with customers through quarterly business reviews and operational meetings
• Provide guidance and support on operational issue resolution
• Support customer operations through a high-level understanding of business processes and procedures

PREFERRED EXPERIENCE

• Extensive related industry experience with demonstrated semiconductor expertise
• Substantial managerial experience
• History of utilizing AI tools and driving adoption amongst team required
• Ability to create tools using Power Query preferred
• Solid managerial skills & project management experience
• Possess understanding of business strategy and the ability to identify areas for process improvement
• Strong problem-solving skills and the ability to implement solutions
• Ability to write executive communications
• Strong oral and presentation skills, and can discuss operational concept with customer, management and team
• Strong Excel, PowerPoint and Power BI skills
• Ability to manage conflict internally and externally
• Experience in developing and strengthening customer relationships
• Strong analytical skills required, with the ability to manage cross functional dependencies
• Minimal travel may be required
• Ability to deal with uncertainty
• Takes mentoring role providing feedback and coaching

ACADEMIC CREDENTIALS:

• Bachelor's degree

LOCATION:

• San Jose, CA

This role is not eligible for visa sponsorship.

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Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD's "Responsible AI Policy" is available here.

This posting is for an existing vacancy.