Operational Key Account Manager, GCM

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at

Location: USA - VIRTUAL - US Texas 

Division: Group 
Job Posting Title: Operational Key Account Manager, GCM - 115627 
Time Type: Full Time

POSITION SUMMARY

The Operations Key Account Manager (OKAM) provides critical support to the Regional and Local Customer, Data Center, and Internal Operations Team. Responsible for being the liaison/direct link for GCM and the customer to the wider regional operations support organization in shaping the strategic direction and delivering operational standards and harmonization through effective senior leader partnership and continuous improvement support. Builds bench strength by leading, developing and challenging operations teams to raise individual and collective performance levels by demonstrating and promoting discretionary effort.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for forming strategic partnerships with regional and in-country leadership teams to ensure Global Customer Management (GCM) program activities are understood, adopted, implemented and upheld.
• Collaborate with GCM Business Management, Customer Enablement and Center of Excellence (CoE) teams to align overall strategy, future growth and best approach for business growth and sustainment.
• Act as primary regional POC for operational customer requests and provide visibility to GCM on operations performance within the region. Ensure regional operations are in line with customer SLAs and program reporting approach / requirements
• Build and sustain long-term customer relationships.  Supports local, regional and global sales initiatives by partnering with the customer, GCM and local operations
• Generate and deliver weekly, monthly, and quarterly reports on operational KPIs, tracking and analyzing performance across locations.
• Act as senior operational expert ensuring local operation adoption of global processes, tools and systems.
• Act as primary operations support for the implementation of new projects, regional initiatives, and process standardization efforts.

• Collaborate closely with cross-functional teams to deliver effective solutions and improvements across warehouse logistics operations.

• Partner with regional customer and DSV operations on continuous improvement, innovation and best practice sharing.

• Supports change management programs linked to the strategic scope that supports customer strategy
• Build, maintain and manage relationships across all levels of the organization and act as the primary GCM operational interface at global level to appropriate stakeholders on the customer side.
• Facilitate outputs of the global strategic planning process (roadmap) and associated supporting projects. Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals
• Drive performance across all sites globally in the account through continuous auditing, key metric monitoring and escalate any risks/issues

SKILLS & ABILITIES

Education & Experience:  

• Candidate requires 10+ years’ experience in strategy, tactics, development, and facilitation. International management experience preferred.

• Business degree required . Master’s degree preferred.
• Operations management background. Third-party logistics experience is preferred but not required.

Computer Skills:

• Strong knowledge of Microsoft Office is required with an emphasis on written guidance content (Word) quantitative analysis (Excel) and the creation of presentations (PowerPoint)

Language Skills

• Fluent in English. Additional language skills are highly beneficial 

Mathematical Skills

• Good mathematical skills

Other Skills

• Demonstratable E2E experience across sales, strategy, consulting, and supply chain
• Must excel at and enjoy collaborating with members of the operations team and client representatives to trouble-shoot and solve existing problems.
• Excellent verbal, written and visual/presentation communication skills. Proven interpersonal and leadership skills to develop strong working relationships at all levels/geographies . Presents well at executive level ​
• Strong communication and interpersonal skills with ability to influence, motivate and inspire others to achieve.
• Ability to question and challenge existing ways of thinking. Be pro-active toward change
• Entrepreneurial-minded self-starter capable of working under pressure in a fast-paced, dynamic, changing work environment. Can work independently and is pro-active
• Must demonstrate ability to think strategically and tactically to drive cross-functional initiatives
• Can demonstrate mediation, problem-solving skills, ​ and quantitative analysis skills to conduct complex strategic analyses with limited guidance
• Excellent organizational skills. Ability to multitask and prioritize on an ongoing basis. Program Management mindset - results-oriented and able to work and meet timelines.
• Must have proven track record for meeting or exceeding goals

CORE COMPETENCIES

Independent Contributor

☒Accountability

☒Communication / Building Partnership

☒Customer Orientation

☒Developing Oneself

☒Drive for Results

☒Embracing Change

☒Problem Solving

☒Professional Competencies

PHYSICAL DEMANDS

Occasionally

• Hand & Finger manipulation, Sitting, Handling product and/or packaging materials

Frequently

• Bending

Constantly

• Walking and Standing

Ability to Lift/Carry and Push/Pull

• 21-50 pounds

• Reach above shoulder, reach outward, squat, or kneel.

Other Physical Requirements:

• Must be able to travel frequently via airplane and automobile (including internationally)

WORK ENVIRONMENT

Work is performed primarily in office with visits to distribution centers and operational settings as business needs require.  The noise level in the work environment is usually quiet in office settings and moderate in other situations.

For this position, actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the  DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on jobs.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .