RingCentral Support Technician (Contract)

About The Lisinski Law Firm Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.” About the Role Join our team as a Contract RingCentral Support Technician and play a key role in maintaining seamless communication across the organization. In this hands‑on contract position, you’ll provide specialized technical support for our RingCentral phone system, ensuring reliable voice services and an exceptional user experience. As a critical backup to our primary VoIP administrator, you’ll help keep our telephony infrastructure running smoothly across all office locations—stepping in to manage configurations, support users, and quickly resolve issues when they arise. Your Key Contributions Provide Tier 2 support for RingCentral phone system issues, including desk phones, softphones, and mobile applications. Perform user provisioning, phone number assignments, extension configuration, and call routing setup in RingCentral Admin Portal. Troubleshoot audio quality issues, call forwarding problems, voicemail configuration, and integration issues. Support desk phone deployments including Polycom, Yealink, and other RingCentral-compatible devices. Configure auto‑attendants, call queues, ring groups, and department extensions. Assist with RingCentral integrations including Microsoft Teams, Salesforce, and other business applications. Document RingCentral configurations, procedures, and troubleshooting steps in knowledge base. Monitor system health, call quality reports, and user experience metrics. Coordinate with RingCentral support for escalated technical issues and service incidents. Train end users on RingCentral features and best practices. Participate in after‑hours maintenance windows and emergency support as needed. Backup the primary VOIP administrator during absences and high‑volume support periods. What Makes You a Great Fit Minimum 2‑3 years of experience supporting VoIP phone systems, preferably RingCentral. RingCentral certification or equivalent hands‑on experience with RingCentral administration. Associate's degree in Information Technology or related field, or equivalent work experience. Experience in a professional services or legal environment is a plus. Availability for a 6‑month contract period with potential for extension. Flexibility for occasional after‑hours support during maintenance windows. Deep technical knowledge of RingCentral platform, admin portal, and endpoint configuration. Understanding of VoIP protocols (SIP, RTP) and quality of service (QoS) concepts. Experience with IP phone provisioning and troubleshooting (Polycom, Yealink, Cisco, etc.). Familiarity with network troubleshooting for voice traffic (packet loss, latency, jitter). Comfortable working in a ticketing system environment (HaloITSM experience preferred). Work Schedule Monday through Friday, 8:30 AM – 5:30 PM Local Time Our Firm At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve. Our Values At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem‑solving and high‑quality service to support families with excellence and care. #J-18808-Ljbffr