AI-Driven Contact Center Analyst — WFM & Automation
altamed
AltaMed Health Services Corp. seeks a Technical Analyst in the Patient Service Center to enhance efficiency and automation of our contact center operations. The role focuses on managing tools such as Virtual Agent, AI Summarization, and Auto Copilot to deliver a seamless, high-quality experience for patients and agents. You will support workforce planning, real-time queue management, and alignment of technology with goals in collaboration with IT/Telecom and operations. #J-18808-Ljbffr altamed
Vacancy posted 12 hours ago
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