Residential Service Manager

Job Description

Job Description

We are currently looking for a self-motivated and outgoing individual who is looking for a challenging opportunity to join our team as a Residential Service Manager. The Associate's primary responsibility is to ensure all painting work is completed in a timely manner, delivering certainty through this process to the client while maintaining safe job sites and meeting gross margin goals.

Our ideal candidate is a driven and motivated "people person" with at least three years of production experience. He or she must have excellent communication and interpersonal skills, strong presentation and writing skills, and have his or her own vehicle to use on the job. A college degree and industry knowledge are preferred. Fluent English speaking and writing skills, good time management skills, and professional dress, speech, and behavior are all required for this position.

• Ensures that crews are producing jobs at or above gross margin
• Assumes responsibility for priority management
• Ensures that new and current job-site employees are trained on production methods, customer service, and job-site planning/management
• Trains and follows the 10+1 Production Process
• Structures and reorganizes crews to maximize productivity
• Ensures that the Job Site Supervisor (JSS) is clear on the scope of the job
• Ensures that customer needs/expectations are reviewed
• Ensures that safety and set up issues are reviewed
• Establishes a tentative finish date for the job
• Recruits, hires, trains, and provides on-going management and development of job-site employees and crews
• Conducts training and review meetings with all JSS
• Hires and terminates all job-site employees and crews
• Coordinates the Rainy Day Plan (RDP) to ensure optimal productivity of crews
• Facilitates the resolution of customer complaints in a timely manner
• Collects accounts receivable
• Performs other duties as assigned

QUALIFICATIONS  

• High school diploma or GED required
• Advanced education degree, coursework, or tech school a plus
• At least three years of production experience
• Industry knowledge preferred
• Previous supervisory/management experience preferred
• Strong communication and interpersonal skills
• Exceptional customer service skills
• Highly organized and self-motivated
• Quality conscious and detail-oriented
• Strong computer and internet skills
• Unrestricted driver's license and clean driving record
• Must have own vehicle