Sales support specialist

Job Description

Job Description

Adam Search Group has a tremendous opportunity for a Sales Support Specialist to support our client's sales team and customers across multiple product lines, with a primary focus on fire protection products and equipment. This role serves as a critical link between customers, manufacturers, and the sales team by processing orders, preparing project documentation, and providing product support throughout the sales cycle.

This is an office-based position focused on customer service, order management, project support, and technical documentation. There is no cold calling, business development, or commission-based selling involved.

Key Responsibilities

• Support the sales team with project-related documentation, including submittal packages, shop drawings, and Operations & Maintenance (O&M) manuals.
• Process customer orders and coordinate with manufacturers to ensure timely and accurate fulfillment.
• Provide inside support for fire protection product lines, including hose valves, specialty valves, hose reel cabinets, and related equipment.
• Assist sprinkler contractors and other customers with product selection, pricing, availability, and order placement.
• Manage parts sales and replacement component requests across multiple product lines.
• Prepare quotes and maintain accurate pricing information.
• Coordinate project documentation and communicate updates with customers and internal team members.
• Maintain organized project files and documentation.
• Serve as a resource for customers and sales representatives regarding product information and order status.
• Support additional administrative and operational functions as needed.

Qualifications

• Experience working in a plumbing supply house, mechanical contractor environment, fire protection industry, or related construction products industry preferred.
• Strong customer service and communication skills.
• Ability to manage multiple projects and priorities simultaneously.
• Detail-oriented with strong organizational skills.
• Comfortable working with technical product information and project documentation.
• Proficiency with Microsoft Office applications.
• Ability to work effectively in a fast-paced team environment.

Preferred Experience

• Experience supporting sprinkler contractors or similar industries.
• Familiarity with valves, protection equipment, mechanical systems, or commercial construction products.
• Experience preparing submittals, O&M manuals, or project documentation.
• Prior inside sales support, customer service, order processing, or project coordination experience.

Schedule

• Full-time, in-office position
• Monday through Friday
• Typical hours are 8:00 AM – 4:30 PM or 7:30 AM – 4:00 PM