Installation Coordinator

As an Installation Coordinator at Express Flooring, you’ll play a key role in managing the scheduling, coordination, and communication of residential flooring installation projects through our contracted vendor network. You’ll review project details, coordinate installation timelines, and work closely with customers, installers, and internal teams to ensure every project is completed efficiently, on time, and to Express Flooring standards. You’ll be working in a fast‑paced, hands‑on environment and will thrive on organization, communication, and problem‑solving skills. Job Type: Full-Time; In-Person Compensation: $25‑27/hour What You’ll Do Coordinate installation schedules, customer appointments, and contractor timelines Support the scheduling, dispatching, tracking, and completion of projects in a timely and professional manner Communicate with installers, customers, and contractors to keep projects on track and quickly resolve issues Maintain accurate and up‑to‑date project notes, customer records, and installation details Build strong relationships with contractors and customers to help deliver a seamless installation experience Monitor inventory levels and assist with staging materials for crew loadouts Support the loading and unloading of materials and trucks as needed Track project performance and assist with daily, weekly, and monthly KPI reporting Provide cross‑functional support to internal teams when needed Deliver exceptional customer service throughout every stage of the project What You’ll Bring High school diploma or GED required 3+ years of customer service or customer support experience Strong communication skills with the ability to work effectively with customers, installers, contractors, and internal teams Excellent organizational and multitasking abilities in a fast‑paced environment Strong problem‑solving skills and the ability to adapt quickly when issues arise Ability to manage multiple projects while maintaining accurate records and attention to detail Experience with scheduling, inventory management, or project tracking software preferred A team‑oriented mindset with a commitment to delivering exceptional customer service Proficiency with Microsoft Office and other computer‑based systems Forklift certification or prior forklift experience is a plus Physical Requirements Operating a motor vehicle Standing, walking, lifting, climbing, talking, and hearing Using hands to handle, grasp, or feel materials and equipment Reaching with hands and arms Lifting and moving materials weighing up to 60 pounds Vision Requirements Close vision and the ability to clearly see objects at short distances Color vision and the ability to distinguish between colors Depth perception and the ability to judge distances and spatial relationships Ability to adjust focus and maintain visual clarity as needed throughout the workday Why People Love Working Here Fun, energetic team environment A fast‑paced workday that keeps you moving and your skills sharp Meaningful work that directly impacts on‑time installations and customer satisfaction Comprehensive medical, dental, and vision plan options Free virtual healthcare for employees and family members Health Savings Account (with HDHP enrollment) Health & dependent care flexible spending accounts Company‑paid basic life insurance Voluntary supplemental life insurance Company‑paid short‑term disability insurance Voluntary long‑term disability Company‑paid Accident and Hospital Indemnity Free Bereavement and Life Planning Support for employees and family members 401(k) with company match (Pre‑tax & Roth options) Paid PTO, bereavement leave, and maternity leave 7 company‑paid holidays Employee Assistance Program (EAP) Full compensation packages are based on candidate experience and relevant certifications. Compensation Range: $25 USD - $27 USD Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr