Administrator - East Coast SCM Team 2

Administrator, East Coast SCM

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

The Administrator, East Coast SCM will manage the inbound/outbound transportation of auto parts into U.S. manufacturing plants (Related Vendors for Hyundai/Kia and Suppliers) along with container movements. This position also manages shipments to minimize cost while maximizing profit for Glovis and will ensure that all customer inquiries are responded to promptly and professionally.

Responsibilities include:

• Provide Inbound/Outbound Operation Services including but not limited, inland trucking, freight forwarding and airfreight operations and other duties as assigned
• Coordinate and monitor US inbound and outbound traffic regarding the transportation of auto parts with customers and provide assistance regarding documentation, inland deliveries, and customs related operations
• Analyze the volume of inbound and outbound shipments by: managing daily ETA and tracking reports with customers, tracking/locating customer order statuses daily, distributing delivery schedules with up to 10 inland carriers, reporting supply chain interruptions to internal and external accounts, and supporting and maintain supply chain issues
• Support insurance claims for cargo damage/accident/customer claims in related parties
• Daily Coordination with Customer Inquiries
• Monitor and support container moves
• Coordinate urgent container deliveries to ensure production lines of the customers
• Manage/control with operations, customers and truckers to minimize unnecessary costs
• Update Genisys system container history
• Manage Demurrage/Detention/Chassis Charges
• According to contracted free time, monitor/alert customers for upcoming charges
• Provide tracing reports to the customers to prevent/minimize cost
• Manage demurrage/detention/chassis charges for all related customers, as well as disputing charges with ocean carriers
• Coordinate Internal/External Communication to Enhance Operations
• Coordinate with various departments:
• Finance and accounting teams for revenue, cost accruals, vendor/customer account set up and other inquiries
• Outbound logistics team and customers for completion of urgent delivery orders in a timely fashion
• Glovis IT department for enhancing and maintaining Glovis's integrated logistic system, GENYSIS
• Prepare required documents including commercial invoices, etc as requested by the customer
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Provide Backup Support for Critical Operations

Compensation Range $57,908 - $69,490 Per Year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Skills

• Excellent written and verbal communication skills in English
• Intermediate-level of MS Excel
• Problem-solving and critical thinking ability
• Detail oriented
• Self-starter that can operate under minimal supervision
• Experience with MS Word, MS Outlook, and MS PowerPoint
• Data analysis and reporting skills (Excel or Power BI)

Education & Experience

Required Qualifications

• HS Diploma/G.E.D.
• 4 years of Freight Forwarding, Logistics, and/or Supply Chain Management

Preferred Qualifications

• Bachelors Degree
• 7 years of Freight Forwarding, Logistics, and/or Supply Chain Management

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk
• Carry/lift up to 20 pounds

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

• Typical office environment with low-level noise exposure
• This position will be located in Duluth, GA

* Please note this position is expected to be relocating to the Buckhead area in early fall.