Staff Assistant III - Medical Records, Denials

Staff Assistant III

At Aspirion, our mission is simple and meaningful: to help healthcare providers get paid accurately, quickly, and transparently for the care they deliver. By combining deep human expertise with advanced technology and AI, we are helping make healthcare more affordable and accessible for everyone.

For more than two decades, Aspirion has been a market leader in revenue cycle services, specializing in some of the most complex and high impact areas of reimbursement. From challenging denials and zero balance reviews to aged accounts receivable, motor vehicle accident claims, workers' compensation, Veterans Affairs, and out of state Medicaid, we take on the work that others cannot solve and deliver real results for our clients. At the heart of that success is our team. Our teammates are the foundation of everything we do. With more than 1,400 individuals across the organization, we are united by a shared commitment to delivering exceptional outcomes and creating meaningful impact for the hospitals and health systems we serve.

We are building a results driven environment where high performance, collaboration, and continuous growth are expected and supported. The people who thrive here bring a growth mindset, stay open to new technology, and collaborate across teams to solve problems. You will have the opportunity to work alongside a talented and driven team, engage with innovative technology, and play a direct role in solving complex challenges that matter.

Joining Aspirion means more than taking a job. It means being part of a team that is shaping the future of healthcare operations while making a measurable difference for providers and patients alike.

Impact You Will Make

The Staff Assistant III will support the Aspirion team by handling all administrative responsibilities, including but not limited to submitting required documentation to insurance payers on behalf of the Account Owner to support appeals, reconsiderations, and related claims processes. This role plays a critical role in ensuring timely and accurate submissions to optimize claim resolution and reimbursement.

What You Will Do

• Prepare, compile, and submit required documentation to insurance payers as directed by the Account Owner
• Ensure the accuracy and completeness of all documentation submitted
• Notate internal systems and external systems with clear, accurate updates on all submission efforts and statuses
• Work closely with account owners to ensure timely processing of accounts
• Maintain working knowledge of and adherence to internal and external Process and Protocols
• Securely maintain personal credentials (username and password) for internal and external systems
• Adhere to HIPAA compliance rules and regulations
• Report any violations relating to company policy protocol
• Escalate issues (e.g., payer, submission, etc.) to Manager
• Consistently demonstrate Aspirion's values, portraying positive, respectful, and collaborative interpersonal skills

What You Will Bring

• Familiarity with insurance payer processes and documentation requirements
• Ability to write grammatically correct routine business correspondence
• Ability to stay organized with strong focus on attention to detail
• Ability to problem-solve, prioritize duties and follow-through completely with assigned tasks
• Ability to work in a fast-paced environment while remaining calm and professional
• Ability to multi-task, effectively switching between tasks as required
• Proficiency in Microsoft Office products including Outlook, Word, and Excel
• High School Diploma or equivalent

What We Would Like To See

• Some college coursework in Health/Business Administration preferred
• Previous experience with payer documentation guidelines and submission protocol is preferred
• Previous experience as a Staff Assistant II preferred

Core Expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, operate effectively in the environment and the environment of the work group, maintain a focus on self-development and seek continuous feedback and learning opportunities
• Support Compliance Program by adhering to policies and procedures pertaining to HIPAA, GLBA, FCRA, and other laws applicable to business practices; this includes becoming familiar with Code of Ethics, attending training as required, notifying management when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
• US remote-based colleagues are not permitted to work from a location outside of the United States, at any time, without prior, written approval

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Aspirion is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.