IT Support Technician (Level 2) - MSP / Hybrid Remote

Job Description

Job Description

We're hiring an experienced Level 2 IT Support Technician to support our clients in the Seattle area. This is a hybrid role, but don't picture a typical "work from home" setup. You'll spend a good chunk of your time onsite at client locations, come into our office to prep equipment and collaborate with the team, and work remotely when it makes sense. The mix shifts week to week based on what our clients need.

Most of our clients are in Seattle, and this role involves regular onsite visits. We're looking for someone within about a 30-minute drive of Seattle.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to end users
• Troubleshoot Windows/Mac desktops, laptops, printers, and common business applications
• Support Microsoft 365 (Teams, OneDrive, SharePoint) environments
• Set up new users, workstations, and systems
• Contact and coordinate with technology vendors to troubleshoot and resolve issues
• Research software, hardware, and services to address client needs
• Maintain clear ticket notes, accurate time entries, and internal documentation
• Perform routine system maintenance, updates, and support tasks
• Assist with escalations, onsite client work, and small IT projects

Required Qualifications

• 2+ years of IT support experience (MSP experience preferred)
• Strong knowledge of Windows 11, macOS, and Microsoft 365
• Familiarity with iOS and Android device support
• Understanding of networking (IP addressing, DNS, DHCP, VPNs)
• Demonstrated ability to maintain accurate, detailed time entries and ticket documentation
• Excellent communication and customer service skills
• Reliable transportation for local site visits (Seattle metro area)

Preferred Qualifications

• Experience with PSA and RMM tools (Autotask, Datto, etc.)
• CompTIA A+, Network+, or Microsoft certifications
• Experience with firewall, backup, and endpoint management platforms

Our Hiring Process

After we review applications, selected candidates will receive a short video questionnaire, just a few straightforward questions you respond to on camera. It takes about five minutes and there are no trick questions. We use this early in the process because we get a high volume of applicants and it's not realistic to do phone screens with everyone. We're simply looking to see how you communicate and whether you can put together a thoughtful response. If that goes well, we'll set up a conversation from there.

Company Description

We’re a growing Managed Services Provider (MSP) based in Seattle. Our team delivers white-glove IT support, cybersecurity services to small and mid-sized businesses. We strive to be the trusted resource our clients rely on, not just for technology, but for guidance, reliability, and long-term partnership.

What sets us apart is our personalized, relationship-driven approach. We work closely with our clients, treat their problems as our own, and go above and beyond to support them with professionalism and care.

We’re looking for someone who shares these values, someone inquisitive, responsible, trustworthy, and committed to doing great work. You should be a strong generalist, confident tackling issues you haven’t seen before, and willing to share what you learn with the team.

Our culture is built around respect, balance, and trust. We work hard and take pride in what we do, but we also value time away from the screen. We don’t expect late-night email checks or constant availability, just solid, dependable performance and clear communication. Emergencies happen, but they’re the exception, not the rule.

If you’re looking for a place where you can grow your skills, contribute meaningfully, and maintain a healthy work-life balance, we’d love to meet you.

Company Description

We’re a growing Managed Services Provider (MSP) based in Seattle. Our team delivers white-glove IT support, cybersecurity services to small and mid-sized businesses. We strive to be the trusted resource our clients rely on, not just for technology, but for guidance, reliability, and long-term partnership.\n\nWhat sets us apart is our personalized, relationship-driven approach. We work closely with our clients, treat their problems as our own, and go above and beyond to support them with professionalism and care.\n\nWe’re looking for someone who shares these values, someone inquisitive, responsible, trustworthy, and committed to doing great work. You should be a strong generalist, confident tackling issues you haven’t seen before, and willing to share what you learn with the team.\n\nOur culture is built around respect, balance, and trust. We work hard and take pride in what we do, but we also value time away from the screen. We don’t expect late-night email checks or constant availability, just solid, dependable performance and clear communication. Emergencies happen, but they’re the exception, not the rule.\n\nIf you’re looking for a place where you can grow your skills, contribute meaningfully, and maintain a healthy work-life balance, we’d love to meet you.