IT Support /Desktop Support

Job Description

Job Description

Job title : IT Desktop Support Technician
Location: Mount Pleasant PA
12 months contract on W2

1 Year Assignment with possibility of extension based on performance and business need.

Job Description:
Onsite Technology Support provides in-person assistance to employee end users including: Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network. Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems. Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems. Training users on use of new technology and software An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency: Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices
General Information:
Provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT functions.
Your Responsibilities:
¿ Troubleshoot issues throughout the facility & with remote users along with:
¿ Printers ¿ manage supplies, provide troubleshooting, & coordinate with technicians.
¿ Phones ¿ assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones.
¿ Accounts ¿ manage use & upkeep of shared user accounts.
¿ Factory PCs ¿ manage deployment of hardware and setup of various types of software.
¿ Network ¿ assist with adding or modifying network connections & cabling.
¿ Hardware ¿ assist & manage various cabling and peripherals for user workstations.
¿ Work with multiple teams on IS & IT needs for integration of new devices & machines.
¿ Provide documentation of issues, solutions, and potential problems
¿ Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.
¿ Take care of physical stock management of devices and accessories including CMDB updates
¿ Manage logistics by using local logistic providers to ship and move devices across locations.
¿ Identify and report risks that might downgrade OSS service quality.
¿ Provide support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas as part of desk-side support.
¿ Host and support third-party technicians.
¿ Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality
¿ Follow given OSS governance (participate in meetings, follow escalation path, etc.)
¿ Follow OSS procedures defined in Runbook, SOPs, knowledge articles.
Your Background
¿ Have completed a formal qualification or completed an apprenticeship in the field of information technology.
¿ At least have 3-4 years of professional experience in IT support.
¿ Have a proactive and solution-oriented mindset and have the ability to work independently and self-driven.

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b

Company Description

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.\r\n\r\nAt Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.\r\n\r\nKyyba is an Equal Opportunity Employer.\r\n\r\nKyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b