Provider Operations Coordinator

About Presence

Presence is the leading provider of teletherapy solutions for children with diverse needs. Our award-winning technology connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to K-12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 7 million teletherapy sessions delivered, we’re dedicated to ensuring every child has access to the support they need.

At Presence, we embrace the benefits of being a remote-first company while recognizing the importance of in-person connection to advance our mission. We place a high value on “cameras on” engagement, schedule coordination, and cross-functional communication to stay connected while working in different places. Travel is also an important part of many roles, helping us build stronger relationships with our teams, clinicians, and school partners. The frequency will vary by role and responsibilities, but may include activities such as department offsites, team gatherings, and school or industry events.

About the role:

We’re looking for a Provider Operations Coordinator to join our team. Reporting to the Manager of Compliance and Onboarding and working closely with Service Operations, you’ll play a key role in supporting our mission to deliver teletherapy solutions for children with diverse needs. This role is perfect for someone who is a natural at helping others navigate complex processes and wants to combine their administrative talents with a deep desire to make a difference, and offers the opportunity to gain hands-on experience in regulatory compliance, fostering supportive relationships service operations – all while contributing to a mission-driven organization that helps children with special needs. 

To stay connected, all employees commit to being available on-camera during our Core Working Hours (Monday - Friday, 12 - 5 p.m. ET) with standard business hours of 9 a.m. - 6 p.m. in your local time zone. For this role, up to 10% travel may be required to help you connect in-person in a meaningful way.

What will you do at Presence:

A Provider Operations Coordinator plays a pivotal role in connecting our growing provider network to students in need of life changing services. You will actively support and guide Providers with completing compliance requirements for states and organizations where they will be delivering services. Additionally, you will also be responsible for maintaining and updating our internal systems to ensure compliance at the federal, state and district levels.

Primary Responsibilities:

• Deliver an excellent Provider experience by supporting Providers through various school district level compliance processes
• Participate in the research projects for compliance requirements
• Create resources to aid Providers in completing compliance requirements
• Serve as the point of contact for compliance inquiries
• Oversee internal and external control systems to ensure compliance with federal, state and organizational requirements for teletherapy services
• Responsible for accurate and up to date documentation of all Provider interactions in relevant systems
• Monitor RSM for K12 Compliance and update provider records in timely manner
• Provide cross-functional support to teams including but not limited to Clinical Operations, Finance, and Business Operations as needed

What we are looking for:

• 3+ years of sales, customer service, or account management experience, ideally in the technology or education space
• Background working in schools preferred
• Prior experience using Salesforce or another CRM solution
• Experience working with complex systems and processes
• Exceptional written and verbal communication skills demonstrated through email, video and audio calls, and internal meetings
• Strong organizational skills
• Strong problem-solving skills
• Good judgment about escalating provider issues and involving internal groups to meet their needs

What will help you succeed here: 

• You actively listen and respond with empathy, fostering respectful and productive collaboration.
• You maintain a strong service mindset, consistently meeting the needs of internal and external stakeholders while building trust and credibility.
• You seek creative, effective solutions and persist beyond the first answer to find what truly works.
• You make thoughtful, informed decisions that align with company goals, and you’re not afraid to ask questions to gain clarity.
• You deliver high-quality work on time, and you proactively seek support or guidance when challenges arise.

How we support you: 

• Comprehensive benefit plans, including medical with a High Deductible Plan and generous HSA contribution, plus dental and vision coverage
• In addition to 11 observed holidays, salaried team members have discretionary paid time off and hourly team members accrue 15 days paid time off starting
• 401K savings plan with a company match
• $500 home office stipend
• Benefits package including company-paid life insurance, AD&D, Employee Assistance Program, and disability benefits
• Wellness programs with Headspace, Peloton and One Medical
• Paid parental and caregiving leave
• Professional Development opportunities - eligibility to apply for our scholarship program
• Collaborative, inclusive, and fun culture that is recognized as Great Place to Work certified
• Employee Resource Groups to promote shared community and belonging
• A meaningful and fulfilling opportunity to join a mission-driven team and help thousands of students unlock their full potential through access to high-quality special education services.
• Opportunities to give back to your community, including volunteer time off and donation matching