REMOTE Customer Service Representative | Training Provided

REMOTE Customer Service Representative - Training Provided

AO | Globe Life | 100% Work From Home | No Insurance Experience Required | Training Provided

Location: United States – Remote
Schedule: Flexible | Full-Time Opportunity
Experience: Entry Level Welcome
Compensation: Commission-Based | Weekly Pay | Performance Bonuses
Training: Virtual Training | Licensing Guidance | One-on-One Mentorship

Start Your Remote Career Helping Working Families

Ready to build a career from home where your communication skills, work ethic, and ability to connect with people can make a real difference?

AO | Globe Life is expanding our virtual team and seeking motivated, service-focused professionals to join us as  Remote Client Success Specialists .

You'll work with individuals and families through scheduled virtual appointments, answer questions, explain available benefits, assist with enrollment, and provide continued client support.

This opportunity combines:

Customer Service + Client Support + Benefits Education + Relationship Building + Consultative Insurance Sales

Never worked in insurance before? That's okay.

Previous insurance experience is not required. We provide structured training, licensing guidance, mentorship, and ongoing professional development to help motivated candidates learn the business.

✓ 100% Remote / Work From Home
✓ Entry Level – No Insurance Experience Required
✓ Qualified Client Opportunities Provided
✓ No Traditional Cold Calling
✓ No Lead Purchasing Required
✓ Weekly Commission-Based Pay
✓ Performance Bonuses
✓ Flexible Scheduling
✓ Renewal & Residual Income Opportunities
✓ One-on-One Mentorship
✓ Leadership & Career Advancement

What You'll Do

As a  Remote Client Success Specialist , you'll help create a professional and positive experience for prospective and existing clients.

  Customer Service & Client Support

Your responsibilities may include:

• Meet with clients through scheduled Zoom and phone appointments

• Connect with individuals and families interested in available benefits

• Listen carefully to client questions, concerns, and priorities

• Provide friendly, professional, and personalized service

• Answer benefit and coverage questions clearly

• Explain information in easy-to-understand language

• Maintain consistent communication and follow-up

• Assist existing clients with applicable policy-related service needs

• Maintain accurate digital client records

• Manage appointments and follow-up activities

• Build lasting relationships through trust, professionalism, and dependable service

️  Benefits Education & Enrollment

Once appropriately licensed, you'll also help clients understand available financial protection options.

Responsibilities may include:

• Conducting virtual benefit consultations

• Explaining life, accident, and supplemental health insurance options

• Identifying individual and family protection needs

• Helping clients compare available coverage options

• Making needs-based recommendations

• Assisting eligible clients with applications and enrollment

• Completing required documentation

• Assisting with beneficiary information

• Conducting applicable policy and benefit reviews

• Providing ongoing support after enrollment

Our approach emphasizes education and relationships rather than high-pressure sales tactics.

The goal is to help clients understand their options and make informed decisions.

  Qualified Client Opportunities Provided

Instead of spending your day purchasing leads or relying solely on traditional cold prospecting, representatives have access to  qualified client opportunities, including individuals and families interested in receiving information about available benefits .

No lead purchasing is required.

Your focus is on:

Connect → Listen → Educate → Recommend → Enroll → Support

 100% Remote / Work From Home

Build your career from home while staying connected to clients, mentors, teammates, and leadership virtually.

Your workday may include:

• Zoom client consultations

• Phone appointments

• Digital enrollment systems

• Online training

• Virtual coaching

• Team meetings

• Client follow-up

• Professional-development sessions

No daily commute. No traditional office requirement.

Remote work offers flexibility, but successful representatives also demonstrate  consistency, organization, accountability, and self-discipline .

⏰  Flexible Scheduling

You'll have the opportunity to organize your schedule around your personal and professional responsibilities while maintaining the availability needed to serve clients effectively.

This environment may be especially appealing to individuals who value:

• Independence

• Flexible scheduling

• Performance-based growth

• Professional development

• Remote work

• Long-term career advancement

  Weekly Commission-Based Compensation

This is a  commission-based independent contractor opportunity , not a guaranteed hourly or salaried customer-service position.

Compensation opportunities may include:

• Weekly commission payments

• Performance-based bonuses

• Renewal income

• Residual income opportunities

• Leadership compensation for qualifying representatives

• Performance incentives

• Recognition programs

Uncapped Commission Potential

Your commission earning potential is not limited by a predetermined hourly wage.

Income is influenced by your:

• Activity

• Consistency

• Client appointments

• Production

• Performance

• Results

Individual earnings vary significantly and income is not guaranteed.

  Entry Level? We'll Help You Learn the Business.

We welcome applicants who are entering insurance for the first time.

Training and professional development may include:

• Structured virtual onboarding

• State insurance licensing guidance

• Product and benefits education

• Customer-service training

• Client communication development

• Relationship-building skills

• Consultative sales training

• Virtual presentation techniques

• Enrollment systems and procedures

• Weekly coaching and workshops

• One-on-one mentorship

• Leadership development

• Ongoing professional education

You'll have the opportunity to develop valuable transferable skills in:

Customer Service | Communication | Sales | Organization | Relationship Management | Problem Solving | Presentation | Leadership

  Insurance Licensing

You do  not  need to already hold an insurance license when you apply.

Because representatives discuss and enroll clients in insurance products, candidates must obtain the appropriate  state Life & Health Insurance License before conducting activities that require licensure .

Licensing guidance and support are provided.

❤️  Benefits & Professional Support

Qualifying representatives may have access to:

• Medical insurance reimbursement opportunities

• Company-supported life insurance

• Accidental Death Benefit coverage

• OPEIU Local 277 representation where applicable

• Renewal and residual income opportunities

• Professional coaching and mentorship

• Leadership-development programs

• Virtual business tools and technology

Eligibility, qualification periods, performance requirements, and applicable conditions may apply.

  Build a Career, Not Just a Remote Job

For individuals interested in professional advancement, this opportunity may develop beyond personal client service.

Potential career progression may include:

Client Success Specialist → Benefits Advisor → Trainer/Mentor → Team Leader → Management → Advanced Leadership

As you grow, professional development may include:

• Training and mentorship

• Coaching

• Recruiting

• Team development

• Performance accountability

• Business development

• Leadership communication

• Management development

Advancement is based on performance, professional development, initiative, and demonstrated leadership ability—not simply tenure.

Leadership opportunities are earned and are not guaranteed.

  Recognition & Performance Incentives

Qualifying representatives may also have opportunities to earn:

• Performance bonuses

• Achievement awards

• Team recognition

• Leadership conferences

• Professional-development experiences

• Company-sponsored incentive travel

• Performance contests

• Additional advancement opportunities

Performance and qualification requirements apply.

Who We're Looking For

You may be a strong fit if you're:

• Friendly and comfortable speaking with people

• A strong verbal and written communicator

• An active listener

• Customer-focused and service-oriented

• Positive and professional

• Dependable and consistent

• Self-motivated

• Organized with strong time-management skills

• Comfortable solving problems

• Able to work independently from home

• Comfortable collaborating with a virtual team

• Confident learning new technology

• Coachable and receptive to feedback

• Goal-oriented

• Motivated by measurable results

• Interested in professional and leadership growth

Your Previous Experience May Transfer

Previous insurance experience is  not required .

Experience in any of these areas may transfer well:

Customer Service • Retail • Hospitality • Healthcare • Education • Administrative Support • Call Centers • Banking • Client Relations • Account Management • Recruiting • Military Service • Financial Services • Sales

Entry-level applicants, recent graduates, veterans, experienced customer-service professionals, and career changers are encouraged to apply.

We're looking for candidates with the  communication skills, professionalism, work ethic, coachability, and motivation to learn and grow .

Minimum Requirements

Applicants must:

• Be at least 18 years of age

• Be physically located within the  United States

• Be legally authorized to work in the United States

• Have access to a reliable computer or laptop

• Maintain reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional home workspace

• Be comfortable communicating through Zoom and phone

• Be comfortable using web-based technology

• Be willing to complete required training

• Be willing and able to obtain the appropriate state  Life & Health Insurance License

  Fully Virtual Interview Process

Our hiring process is completed remotely.

Qualified applicants will first complete a brief  career overview  explaining:

• Day-to-day responsibilities

• Customer-service expectations

• Client benefit consultations

• Commission-based compensation

• Qualified client opportunities

• Licensing requirements

• Training and mentorship

• Career and leadership advancement

Candidates interested in continuing after reviewing the opportunity will then have the opportunity to participate in a  live Zoom interview with our hiring team .

Looking for Your First Remote Career—or Your Next One?

You don't need an insurance background to bring valuable skills to this opportunity.

If you're  good with people, willing to learn, comfortable working independently, and motivated by the opportunity to grow based on your performance , we'd like to hear from you.

Apply today to be considered for our Fully Remote Entry-Level Customer Service / Client Success Specialist opportunity with AO | Globe Life.

Start From Home. Help Families. Build Your Skills. Grow Your Career. Create Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.