COMPLIANCE ADMINISTRATOR

Compliance Administrator The Management Trust Position Title: Compliance Administrator Location: Austin, TX Reporting To: Operations Manager Status: Non-Exempt, Full-Time Salary: DOE This position requires regular driving. Must have a valid driver's license, reliable transportation, and an acceptable driving record. COMPANY PROFILE: The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team. EMPLOYEE OWNER POSITION PURPOSE: The Compliance Inspector partners closely with their supervisory team to ensure consistent adherence to the community's CC&Rs, Rules and Regulations, and other key standards. This role requires a strong understanding of HOA governing documents and applicable state/federal regulations as well as the ability to use an online system to track and report findings. This role requires the ability to independently prioritize and self-manage time in order to meet assigned tasks. JOB DUTIES AND RESPONSIBILITIES: Complete in-person physical site inspections for Association rules adherence by community membership and residents Ensure management of inspection schedule based on contracted frequency of site reviews Review Association common areas for upkeep and escalate concerns to Assistant Community Manager or Community Manager Utilize company designated software or reporting system to track inspections and escalate compliance processes on homeowner accounts Escalate questions or concerns requiring secondary review, as applicable Complete 60-100 inspections of all assigned Association units per month (geography and traffic dependent) as assigned Perform escrow inspections within (7) business days; complete application validation documents as needed May conduct inspections for properties that transition from the Developer stage specifically focusing on quality standard compliance and cleanliness of common areas Regularly communicate with multiple levels of staff to ensure effective channels remain open between the Community Management team and homeowners regarding questions or concerns on compliance matters; serve as a conduit to relay feedback appropriately and in a timely manner Other duties and special projects as assigned QUALIFICATIONS: Minimum of (2) years of work experience Ability to meet deadlines and address time-sensitive issues Excellent written and verbal communication Ability to provide high-level customer service with attention to detail and organization Must be a team player Ability to self-manage time in order to complete assigned tasks during work hours Willing to learn Company process and procedures, and learn/use proprietary software Must be able to manage workflow on a smartphone or tablet and complete dictation, take and describe photos, and document findings in an electronic system Adaptable and dependable with a solid attendance record Professional and respectful demeanor with all staff and guests at all times SPECIAL POSITION REQUIREMENTS: Must have reliable transportation to conduct site visits Must be able to drive in the dark if required Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy ESSENTIAL FUNCTIONS: Use standard office equipment, including: computer, phone, etc. Ability to stand and walk properties, at ground level, for up to 4 hours at a time as needed to support clients Be stationary for periods of time Ability to drive for up to 3 hours at a time Relocate up to (25) pounds Travel to and from offsite client locations SUPERVISES OTHERS? IF SO, LIST: None SCHEDULE & TRAVEL: Monday-Friday from approx. 8:00 am-5:00 pm This position may require occasional long hours to meet business needs The Management Trust is an Equal Opportunity employer. We celebrate and support diversity. TMT reserves the right to modify this job description at any time based on business need. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.