Data Operations Coordinator

Role Description

This job is fully Remote! Clear and excellent English communication skills required. A recorded self-interview is required to apply for this role, apply only if you are willing to accomplish the self-interview.

As a Scheduling & Data Operations Coordinator, you will serve as a key operational partner responsible for:

• Coordinating tutor schedules
• Maintaining critical operational data
• Monitoring program progress
• Ensuring exceptional service for students, school district partners, and internal teams

Success in this role requires:

• Strong analytical thinking
• Exceptional attention to detail
• Excellent communication skills
• Ability to proactively identify and resolve operational issues before they become problems

Responsibilities

• Scheduling & Operations
  • Coordinate and manage tutoring schedules across multiple programs, balancing student, tutor, and regional team availability.
  • Own the day-to-day scheduling process, ensuring sessions are accurately assigned, updated, and communicated.
  • Anticipate scheduling conflicts and proactively implement solutions with minimal disruption.
  • Collaborate closely with Regional Operations teams to ensure seamless program execution across multiple time zones.
• Data Management & Reporting
  • Own and maintain multiple operational spreadsheets and databases related to scheduling, tutor assignments, attendance, and student progress.
  • Ensure data is accurate, complete, organized, and updated in real time.
  • Utilize Excel and Google Sheets to analyze operational data, identify inconsistencies, and maintain reporting accuracy.
  • Monitor operational metrics and promptly escalate discrepancies or emerging issues.
• Client & Team Communication
  • Serve as a primary point of communication for scheduling updates through professional email, phone, and text communication.
  • Communicate clearly and promptly with tutors, students, school district contacts, and internal teams.
  • Maintain accurate documentation of operational updates and scheduling changes.
  • Monitor student academic progress and attendance, identifying trends that may require intervention.
  • Participate in daily operations meetings with Program Directors to review scheduling priorities, student progress, and operational challenges.
  • Support tutor onboarding and administrative processes as needed.
  • Help ensure every academic program is delivered with consistency, accuracy, and exceptional operational quality.

Qualifications

• Bachelor's Degree required.
• 2–4 years of progressively responsible experience in operations coordination, scheduling, logistics, project coordination, education operations, customer success, or administrative operations.
• Advanced proficiency in Microsoft Excel and Google Sheets, including:
  • Complex formulas
  • Pivot tables
  • Conditional formatting
  • Filters and sorting
  • Data validation
  • Lookup functions (VLOOKUP/XLOOKUP or equivalent)
• Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
• Strong written and verbal English communication skills with professional client-facing experience.
• Demonstrated ability to maintain a high level of accuracy while working under deadlines.
• Comfortable making independent decisions within established processes.
• Proven ability to work effectively in a fully remote environment.
• Ability to work consistently during overnight shifts (evening through early morning hours).
• Must have or be willing to obtain a dual-monitor workstation for efficient multitasking.

Benefits

• Fully Remote!
• PTO
• Etc.