Service and Special Events Manager

Service and Special Events Manager

Are you passionate about providing excellent customer service and do you thrive in a high energy, hospitality-driven environment? Arc Broward is looking for a Service and Special Events Manager who knows how to lead and demonstrate the highest level of event service to ensure flawless executions and customer service.

About Arc Broward: For over 68 years, Arc Broward has been a pillar in the community, helping people with disabilities and life challenges realize their full potential. With 21 innovative programs, two thriving social enterprises, and a mission rooted in empowerment and inclusion, we serve thousands across Broward County, creating a community where everyone can live, learn, work, and play.

Why Work at Arc Broward?

• We put the CARE in CAREER!
• We are a leader in developmental disabilities services.
• We offer a mission-driven, supportive, and innovative work environment.
• We value our team members and foster a people-first culture.
• We provide top-notch training through our Arc Educates program.
• We prioritize professional growth, recognition, and appreciation events.

About the Role: Service and Special Events Manager

• Mandatory service experience in hospitality required. This is a working service role.
• Responsible for overseeing the planning, execution, and evaluation of events, while maintaining exceptional overall service.
• Participates in weekly BEO meetings with catering team to review and coordinate upcoming events.
• Maintains an adequate roster of servers, bartenders, etc. Schedules and supervises them for events.
• Ensure catering deliveries are to the customer's guideline and determined event details.
• Demonstrates the ability to quickly evaluate alternatives and decide on a plan of action.
• Demonstrates exceptional leadership, communication, and initiative while overseeing event set up, execution and breakdown.
• Maintains catering supplies, small wares and equipment in proper working order and in a neat, organized manner in designated storage areas. Performs others in duties as directed by supervisor.
• Understand the proper use of chemicals, follow proper cleaning and sanitizing procedures while maintaining the kitchen and serving area in a clean and organized manner.

Perks & Benefits:

• Generous Paid Time Off: 26 days (5 weeks!) of PTO per year
• Employee Referral Bonuses
• Paid Training & Certifications
• Comprehensive Medical Coverage including HSA with employer matching & FSA options
• Comprehensive Dental & Vision Coverage
• Employer-Paid Life Insurance with option to increase coverage voluntarily
• Short/Long Term Disability
• Voluntary Insurance Plans including Critical Illness, Accident, Hospital Indemnity, Pet Insurance, Legal Aid & ID Theft
• Retirement Plan with employer matching
• Employee Assistance Program for you and your immediate family
• Ongoing Professional Development through Arc Educates

What are the requirements?

• High School Diploma or GED preferred, can be substituted for prior service manager experience.
• Must be able to read, write, and communicate in English.
• 3+ years in a similar Food Service/Events lead role required.
• Serv safe certification is preferred but not required upon hire.
• Must successfully complete required screening: Level II background check, physical and drug screen.

Keywords: Catering, Customer Services, Food Service

Arc Broward is an Equal Opportunity Employer and abides by the requirements of the Americans with Disabilities Act and state laws governing employment of individuals with disabilities.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.