Support Analyst - Burbank, CA

Support Analyst (MAC & PC)

Location: Burbank, CA

Position Type: Contract

Interview mode- phone+F2F

Technical Skill Must Haves:

• Equal experience of MAC and PC
• Equal experience of Android and iPhone

Additional Requirements:

• The ideal candidate should have multi-platform desktop support experience and should be comfortable doing some network troubleshooting.
• The platforms we're looking for are primarily Mac, PC and mobile (iOS, Android, etc.).
• Familiarity with either UNIX or LINUX is a plus but not required.
• Previous experience with VIP support is preferred and exceptional customer service is a requirement.
• Additionally, the candidate should exhibit a professional presentation which must include excellent written and verbal communication skills.

Description:

• Support Analyst with advanced skillset in desktop support, Messaging, Network and PDA.
• Strong technical and communications skills essential.
• Respond, troubleshoot, and resolve High Profile Executives @ TWDC technical issues/questions.
• Provide exceptional timely customer service and communications to the executive users, as well as across the business segment.
• Assist in the evaluation, support, and testing of hardware / software, providing all Tiers of PC, Mac, and peripheral support to executive staff according to company standards and practices.
• Inform and assist across the business segment to plan and execute strategies for High profile executive level IT support.