NMLS Licensed Customer Service Specialist

Providing exceptional customer service and sales support, the full-time NMLS Licensed Customer Service Specialist will manage inbound and outbound calls, assist customers with program qualifications, and ensure compliance with sales processes while working remotely. Key responsibilities Conduct pipeline management and appointment setting to meet department production goals Analyze customer information to determine eligibility for beneficial programs Maintain accurate documentation of customer interactions and manage work queues effectively Required qualifications High School Graduate/GED required; Associate Degree preferred Minimum of two years of related experience and/or training NMLS Safe Licensing is helpful and may be required after hire; NMLS and SAFE License preferred within one year Experience with standard office software (Word, Excel, PowerPoint) Willingness to develop knowledge of the mortgage industry and regulatory guidelines