Eagle STAR/PACE- L2/L3 Production Support Analyst /Developer
Jobs via Dice
Overview Seeking an experienced Production Support Analyst to provide L2/L3 support for Eagle STAR (Performance & Reporting) and Eagle PACE (Data Management) applications within an investment management environment. The role involves incident management, root cause analysis, data troubleshooting, release support, stakeholder communication, and Eagle STAR/PACE development activities. The position is focused on approximately 70% production support and 30% Eagle STAR/PACE development. Key Responsibilities Monitor, analyze, and resolve production incidents within SLA. Perform root cause analysis (RCA) for recurring and systemic issues. Provide functional and technical troubleshooting for Eagle STAR and Eagle PACE. Support batch processing, job monitoring, and data validation. Handle escalations and coordinate with development and infrastructure teams. Support release deployments and post-implementation validation. Prepare documentation, runbooks, and knowledge articles. Participate in Eagle STAR/PACE development activities. Technical Skills Strong hands-on experience with: Eagle STAR (Performance, Reporting) Eagle PACE (Data workflows, Security Master, Pricing, Transactions, Ratings) Oracle SQL / PL-SQL for data analysis and troubleshooting Experience with Eagle Data Model. Experience with job scheduling tools (Control-M / Autosys preferred). Understanding of SDLC, change management, and production release processes. Experience using ticketing tools such as ServiceNow or Jira. Functional / Domain Expertise Investment Management / Asset Management domain knowledge. Understanding of: Security reference data Pricing and corporate actions Portfolio positions and transactions Performance measurement concepts (TWR preferred) Experience 6+ years of overall IT experience. 4+ years of hands‑on experience supporting Eagle STAR and Eagle PACE. Experience working in an L2/L3 production support environment. Soft Skills Strong analytical and problem‑solving skills. Ability to work under tight reporting deadlines. Good communication skills with business users and project management teams. Ability to work in an onshore/offshore model. Nice to Have Experience with FactSet or other performance systems. Exposure to Eagle Accounting. Experience in performance attribution environments. #J-18808-Ljbffr
- ...Senior Eagle STAR & PACE Production Support Analyst (L2/L3) Overview / Summary Seeking an experienced Production Support Analyst to provide L2/L3 support for Eagle STAR (Performance & Reporting) and Eagle PACE (Data Management) applications within an investment management...Suggested
HTC Global Services
Charlotte, NC4 days ago - ...Job Title Senior Eagle STAR & PACE Production Support Analyst (L2/L3) Overview / Summary Seeking an experienced Production Support... ...long-term opportunities to grow your career and develop skills in the latest emerging technologies....Suggested
HTC Global Services
Charlotte, NC2 days ago - ...HTC Global Services is seeking a Senior Eagle STAR & PACE Production Support Analyst to provide L2/L3 support for crucial investment management applications. This role focuses on incident management, troubleshooting, and development activities. The ideal candidate has...Suggested
HTC Global Services
Charlotte, NC3 days ago - Client is seeking a skilled Production Support Engineer to join our technology... ...Key Responsibilities Provide L2/L3 production support for... ...proactively resolve issues. Develop, maintain, and enhance automation... ...cross‑functional teams in fast‑paced environments. Preferred Qualifications...Suggested
- ...technology in the financial industry? We are looking for a Production Support Analyst to join our client's team in Charlotte, NC. We are looking... ...drives them to solve problems. Ability to work in a fast paced and high demand environment. Financial background is...SuggestedFull timeWorldwideVisa sponsorshipWork visa
mthree Recruiting Portal
Charlotte, NC23 hours ago - ...Job Title: Data Engineering Production Support Analyst (L2/L3 AWS ETL) Overview / Summary The role provides comprehensive L2/L3 production... ...'ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At...
HTC Global Services
Charlotte, NC9 days ago $125k - $150k
...Production Support Analyst Job Number: 26-00541 Pursue excellence in your career! ECLARO is seeking a Production Support Analyst Solutions professional for our client in Charlotte, NC. Our client is an innovative financial technology company transforming...Night shiftEclaro
Charlotte, NC3 days ago- Java Production Support Engineer (w2 only) job at Raag Solutions. Charlotte, NC. Hybrid (3 days onsite and 2 days WFH) only w2 Must Have skills... ...handling various production support roles (technical - L1/L2/L3) and hands‑on experience with at least 2-3 widely used monitoring...Work from home
$56 per hour
...Description Job Description Senior Support Analyst - Charlotte, NC - $56/hr Location:... ...business systems within a fast-paced production environment. This role is responsible... ...production systems while working closely with developers, business stakeholders, and...Contract workLocal areaRelocationVisa sponsorship$120k - $130k
...highly skilled Application Support Engineer (L3/Lead) to join a dynamic Run... ...responsible for resolving complex production issues, leading root cause... .... The environment is fast‑paced and highly collaborative,... ...production incidents escalated from L2 support Lead root cause...Contract workRemote work- ...Futures, Repo, US Resolution Stay, UMR - Enjoys working in a fast paced environment with rapidly changing demands and priorities; solid... ...Degree Job Description We are looking for a GTT Senior Analyst to join our client. This person will be part of the The Good To...Long term contractContract workWork at office
Insight Global
Charlotte, NC4 days ago - ...Senior Support Analyst (Integration) Job Title Senior Support Analyst... ...abilities, and adaptability to fast-paced environments. Roles &... ...issues. Work closely with developers to understand the root causes... ...call rotation for critical production systems. Must-Have's Bachelor...Permanent employmentInterim roleLocal area
head-huntress.com
Charlotte, NC2 days ago - ...process optimization, efficiencies and productivity using automation tools Produce a detailed... ...customer requirements Act as a mentor to support less experienced colleagues Serves as an... ...team Passionate about working in a fast-paced global environment This role is not...Immediate start
TechDigital Group
Charlotte, NC2 days ago $24.04 - $26.44 per hour
## IT User Support AnalystApplylocations: Charlotte, NCtime type:... ...Summary**The Help Desk Support Analyst – Tier 1 serves as the first... ...desktop/laptop support, Microsoft products, excellent communication... ...prioritize effectively in a fast-paced environment* Strong attention...Hourly payTemporary workFlexible hoursWastequip WRX
Charlotte, NC3 days ago- ...Job Description As a Senior Support Analyst (Integration), you will be responsible... ..., and adaptability to fast-paced environments. Qualifications... ...3 years of experience with developing or supporting Mulesoft API... ...‑call rotation for critical production systems. #J-18808-Ljbffr...Permanent employmentInterim roleLocal areaVisa sponsorshipRelocation package
Staffingagencyrecruitment
Charlotte, NC4 days ago - ...clients digital marketing strategies with the most advanced digital products and services. Gray's additional media properties include video... ...an IT professional who enjoys owning systems end-to-end, supporting staff and hardware across multiple departments, and partnering...Work at officeLocal areaFlexible hoursNight shift
Gray Television
Charlotte, NC1 day ago - ...Client Success & Trading Support Analyst Location: Charlotte, North Carolina... ...providing technical support in a dynamic, fast-paced environment. Position Details:... ...communicate client feedback and help refine products and services. Product Knowledge & Client...
CoinRoutes
Charlotte, NC1 day ago - A recruitment agency seeks a Floating Field Support Engineer in Charlotte, North Carolina. The position involves installing, servicing,... ...19. Strong troubleshooting and customer service skills are essential for success in this position. #J-18808-Ljbffr 5 Star RecruitmentNight shift
- ...Hi, Job Title: Hadoop Platform Support Engineer (L3 Support )Location: Charlotte, NC (Onsite )Key Skills : Hadoop, HDFS, Hadoop... ..., and reliabilit y . Responsibiliti ~ esProvide L3 production support for Hadoop platform issue ~ s.Manage and support...
Hallmark Global Solutions Ltd
Charlotte, NC2 days ago - ...Incident Management Coordinator for a large enterprise client supporting critical applications used by a wide user base. This individual... ...offers hands‑on exposure to enterprise IT operations in a fast‑paced, always‑on environment and is ideal for someone looking to grow...Remote workFlexible hours
$45.76k
...for their loved ones. What you will do Work in a growing, fast‑paced industry as an expert resource for families on senior care options... .... What will make you successful Success is measured by daily production benchmarks (inbound calls and outbound return calls), which...Hourly payRemote workHome officeShift workWeekend workAfternoon shiftA Place for Mom
Charlotte, NC23 hours ago- ...financial institution, seeks a Systems Support Analyst with 7+ years’ experience; provide production support, troubleshooting,... ...application level 1-3 support. Developing automated solutions of any and... ...ability to work well in a fast-paced trading floor environment...Full timeWeekend workAfternoon shift
Fabergent USA
Charlotte, NC23 hours ago - ...administrator (DBA) services for production, test, and development... ...planning, performance tuning, and support for high-impact business... ...numbers of interfaces and users. Develops and maintains database logs... ...data modeling, business systems analyst, development, or related work...Work experience placement
Vanguard
Charlotte, NC23 hours ago - ...Floating Field Support Engineer Charlotte, North Carolina, United States Floating Field Support Engineer - Immediate Hiring! Location: CHARLOTTE NC, DETROIT MI, ATLANTA GA, WASHINGTON DC Experience Required: 5 - 15 Years Employment Type: Full-Time Job...Full timeImmediate startNight shift
Pipe Recruit
Charlotte, NC3 days ago - ...The Matlen Silver Group, Inc. is seeking an Application Support Engineer to provide real-time and batch support within a high-pressure... ...and reporting tools. Applicants should have enterprise-level production support experience and familiarity with financial systems, as...Work at office
The Matlen Silver Group , Inc.
Charlotte, NC23 hours ago - ...Biesse America is seeking a Technical Services Specialist in Charlotte, NC, to provide expert support for industrial machinery. You will offer diagnostics and troubleshooting to field technicians and customers, ensuring optimal performance of advanced machinery and connected...Remote work
BIESSE
Charlotte, NC2 days ago - ...financial institution seeks a Systems Support Analyst in Charlotte, NC. The role requires 7+... ...troubleshooting technical issues, and developing automated solutions. The ideal candidate... ...service skills are essential for success in this fast-paced role. #J-18808-Ljbffr...
Fabergent USA
Charlotte, NC4 days ago - ...FDM is seeking an APPLICATION SUPPORT ENGINEER to support a project... ..., and collaborating with product, development, SRE and operations... ...Troubleshooting & Resolution: • Provide L2/L3 technical support for... ...& Knowledge Management: • Develop and update knowledge base articles...Work experience placementWork at officeRemote workRelocationVisa sponsorship
FDM Group
Charlotte, NC23 hours ago - ...Chief Operating Office that support our businesses. Capital... ...Operations Support Analyst 2 Key Responsibilities... ...• Establish and maintain productive working relationships with coworkers... ...•Ability to work in a fast-paced deadline driven environment...Work at officeLocal areaShift work
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Charlotte, NC4 days ago - ...Support Engineer Zero Networks, a cutting-edge network security solutions provider, is... ...driving the continuous improvement of our products and services. If you are a technical Support... ...Willingness to learn and adapt in a fast-paced environment. ~ Strong understanding of...Work experience placement
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Charlotte, NC16 days ago
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