Account Service Coordinator

Account Service Coordinator

Hybrid 1: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

The Account Service Coordinator is responsible for providing advanced customer service representation for accounts.

How you will make an impact:

• Interprets and supports plan benefit design.
• Resolves complex claims, benefit, and enrollment issues.
• Makes routine account visits. Coordinates open enrollment meetings, renewal process and training sessions; and on-site facility visits.

Minimum Requirements:

• Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background. Sales license may be required. Travels to worksite and other locations as necessary.

Preferred Skills, Capabilities and Experiences:

• Health insurance or employee benefits experience preferred.
• Microsoft Excel and PowerPoint experience preferred.
• Virtual presentation and client communication experience preferred.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $63,756 to $99,792

Locations: California

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion, consistent with the law.

Job Level: Non-Management Exempt

Workshift: 1st Shift (United States of America)

Job Family: SLS > Sales Support