Engineer

Job Overview This position requires extensive experience in IT Production Support, focusing on asset management or financial services domains. The role involves L2/L3 support, incident resolution, system monitoring, data validation, and team leadership. Qualifications 10+ years in IT Production Support with experience in Asset Management or financial services domain. Ability to apply structured problem‑solving techniques to diagnose issues, perform root cause analysis, and drive timely resolution. Hands‑on experience with ServiceNow, Jira, Confluence, SharePoint, Splunk, Compass, and other tools for incident, problem, change, and service request management. Proficiency in SQL, Informatica, Business Objects, AWS Cloud with hands‑on experience in data validation. Understanding of batch processing concepts, job scheduling, and data dependencies in Informatica systems. Strong practical knowledge of ITIL frameworks in Production Environments. Investments Applications Production Support exposure is an added advantage. Excellent written and verbal communication skills with strong client‑facing abilities. Ability and eagerness to rapidly acquire domain knowledge and apply it effectively to project work. Educational requirement: Bachelor of Computer Science (or related field). Responsibilities Provide L2/L3 production support (including on‑call support), responding to incidents, troubleshooting application issues, and ensuring timely resolution within defined SLAs. Monitor system health and performance using Splunk, Grafana, AWS monitoring tools, and mainframe job scheduler. Troubleshoot and resolve application failures, batch job issues, Informatica ETL workflows, and data processing errors across distributed, cloud, and mainframe systems. Perform root cause analysis (RCA) for incidents and implement corrective and preventive actions. Coordinate enhancements, defect fixes, and data changes related to applications. Coordinate and participate in DR drills and activities, including application validation. Manage outages, application defects, and planned maintenance activities. Maintain and update run books, SOPs, and knowledge articles. Guide, mentor, and manage a team of junior and mid-level support engineers. Employee Benefits Summary Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range: $125,000-135,000 per year. #J-18808-Ljbffr