Client Scheduling Coordinator

Our Client, a Property and Casualty Insurance company, is looking for a Client Scheduling Coordinator for their Whitehouse Station, NJ/Hybrid location.


Responsibilities:

• Acting as the point of contact between Client and the client throughout the home assessment scheduling process
• Making a high volume of outbound contacts (calls/emails) to secure appointments
• Maintain an appointment-setting process that accommodates the needs of both clients and business partners
• Follow through with all tasks in an effective and efficient manner by using company and department resources
• Consistently complete tasks with an increased focus on the details to improve the scheduling experience
• Proactively and clearly communicate needs and concerns
• Work to collaboratively respond to inquiries within 24 hours of receipt
• Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly
• Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat)

• Effective, strong, and service focused communication skills, both verbal and written"
• Outlook-must be able to manage multiple calendars for scheduling of appointments
• EXCEL- data entry
• GED/High School Education- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
• Must have a strong experience,2-4 years Customer Service experience

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities