Scheduling Coordinator

Role Description

The Scheduling Coordinator is responsible for supporting the Business Assurance business line by organizing and coordinating the daily scheduling of audits between clients and auditing staff and assigning qualified auditors per industry requirements.

• Attend the required trainings.
• Daily scheduling of audits on internal and external platforms.
• Schedule with qualified auditors using judgment based on qualification (APSCA required level, approved clusters/industries, approved countries, etc.), logistics, financial impact, and time.
• Daily telephone and email interaction with clients, auditors, and other relevant staff (reviewers, audit managers, etc.).
• Able to handle a high volume of communication and requests from clients and colleagues.
• Track and analyze issues related to scheduling activities.
• Prepare assignment and confirmation letters to clients and auditors.
• Update/remind auditors on program changes.
• Provide program technical support to auditors.
• Track the submission of reports.
• Perform technical and quality review of audit reports including alerts, supplementary reports, etc.

Qualifications

• High School Diploma is required.
• Ability to interact with clients and staff.
• Proven attention to details.
• Experience with Microsoft product suite (Outlook, Word, Excel etc.) and the Internet.
• Experience with electronic databases and web-based systems is preferred.
• Excellent oral and written communication skills.
• Ability to obtain, evaluate, and act upon information.
• Ability to meet deadlines and work well under pressure.
• Ability to work alone and as a team player.
• Good understanding of confidentiality.
• This is a remote position; however, applicants must reside in and be able to legally work in the United States.

Requirements

• College degree is preferred.
• Minimum of 2 years in customer service working directly with customers and office staff.
• Knowledge of Social Audits is preferred.
• Technical willingness (will be educated on industry requirements, review criteria, etc.).

Benefits

• Base wage or salary range for this position is $23.50 - $24.52.
• Competitive compensation packages.
• Medical, dental, vision, life, and disability insurance.
• 401(k) with company match.
• Generous vacation/sick time (PTO).
• Tuition reimbursement.