Scheduling Coordinator

Role Description

If you love solving puzzles, thrive in a fast-paced environment, and can juggle multiple priorities without missing the details, you might be exactly who we're looking for. Tandem Care is seeking a Scheduling Coordinator to help keep our Targeted Care and On Demand services running smoothly. Every day is different. One minute you're coordinating a same-day care request, the next you're helping cover a caregiver call-out, answering caregiver questions, or making sure clients receive the care they've been promised.

This isn't a role where you'll spend the day following a script. It's operations at its core—problem-solving, communicating, prioritizing, and making things happen for clients, caregivers, and teammates.

What You'll Do

• Coordinate and adjust caregiver schedules throughout the day
• Process same-day schedule changes and new care requests
• Respond to caregiver and client phone calls, texts, and Teams messages
• Manage caregiver call-outs and secure replacement coverage
• Monitor caregiver arrivals and visit check-ins
• Support Targeted Care and On Demand operations throughout the afternoon and evening
• Serve as backup for the Scheduling Manager during PTO and days off
• Update payroll time records based on verified visit information
• Maintain accurate documentation in our CRM
• Collaborate closely with Care Coordinators and the Operations team to ensure seamless service

Qualifications

• Loves staying busy and solving problems in real time
• Can prioritize multiple urgent tasks without becoming overwhelmed
• Communicates confidently with both caregivers and clients
• Is highly organized and detail-oriented
• Takes ownership from start to finish—you don't leave loose ends
• Works well independently while staying connected with a collaborative team
• Learns technology quickly and enjoys working across multiple systems

Requirements

• At least 2 years of experience in home care scheduling, healthcare operations, staffing, dispatch, or a similar fast-paced operations environment
• Experience coordinating schedules and handling time-sensitive issues
• Strong customer service and phone communication skills
• Comfort working with multiple software platforms simultaneously
• Previous remote work experience is a plus
• Experience with CRM and scheduling software is preferred

Benefits

• No two days are the same
• Play a key role in ensuring clients receive the care they need while supporting caregivers
• Work alongside an experienced operations team that values collaboration, ownership, responsiveness, and finding solutions
• Enjoy organized chaos and helping people
• Get satisfaction from keeping everything moving behind the scenes