Medical Front Office Receptionist

Job Description

Job Description

We are seeking a friendly and organized Front Office Receptionist to join Addison Internal Medicine, a patient-centered internal medicine practice in Dallas, Texas. This is an excellent opportunity to work in an outpatient environment with a schedule supportive of work-life balance.

This position is responsible for managing a variety of front desk and administrative tasks in a professional and patient-focused manner. The Front Office Receptionist plays a key role in creating a positive first impression for patients by greeting visitors, checking patients in and out, answering phones, scheduling appointments, collecting payments, and ensuring the smooth flow of daily operations.

About Us:

Internal Medicine Associates of Texas is a well-established internal medicine practice in Dallas, Texas, providing comprehensive, patient-focused care for adults. Our providers specialize in prevention, diagnosis, and management of acute and chronic conditions in a modern, supportive clinical environment. Our close-knit team of physicians, advanced practice providers, medical assistants, and administrative staff work collaboratively to deliver exceptional, personalized care. We value teamwork, respect, and a positive, professional work culture.

Learn more about our office and team at

Essential Functions:

• Greet patients and visitors, providing a professional and welcoming first impression
• Check patients in and out, ensuring accurate collection of demographic, billing, and insurance information
• Verify insurance eligibility, process referrals, and obtain prior authorizations as required
• Schedule, reschedule, and confirm patient appointments in coordination with providers
• Notify medical staff of patient arrivals and prepare charts/EMR records for visits
• Collect co-pays, deductibles, and outstanding balances; explain payment policies as needed
• Answer, screen, and direct phone calls; respond to patient inquiries or route to the appropriate staff member
• Maintain accurate patient records in the EMR system
• Assist in maintaining front office supplies and equipment
• Support quality improvement and process enhancement efforts
• Establish and maintain positive relationships with patients, providers, and staff
• Protect patient privacy and maintain HIPAA compliance
• Perform other administrative duties as assigned to ensure smooth daily operations

Skills and Qualifications:

• High school diploma or equivalent required
• Minimum of 1 year of experience in a front desk role within a medical or doctor’s office setting
• Familiarity with insurance coverages, including co-pays, deductibles, and co-insurance
• Bilingual candidates preferred
• Proficiency in Microsoft Office applications
• Experience with Electronic Medical Records (EMR) systems required; E-Clinical Works preferred
• Knowledge of medical office management systems and administrative procedures
• Strong time management skills with the ability to multitask and prioritize effectively
• Service-oriented with excellent social perceptiveness
• Excellent written and verbal communication skills
• Strong organizational and planning abilities

Schedule:

• Monday through Friday, 8:00 AM – 5:00 PM. No weekends, holidays, or after hours.

Benefits: 

• 401(k) with matching*
• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Disability and Life Insurance
• Paid Time Off
• Employee Assistance Program

* 401(k) Retirement Plan: Our company offers a 401(k) plan with immediate vesting on employer contributions. Employees can start contributing after 6 months of employment with both pre-tax and Roth 401(k) options available. The company provides a 100% match on the first 3% of contributions and a 50% match on the next 2%, fully vested from day one. Additional investment options, loan features, and rollover support are available. Annual contribution limits apply.

99 Healthcare Management is a Dallas-based physician practice management company. We help healthcare providers focus on delivering high-quality patient care by providing oversight and support for all administrative functions. Our services include human resources, accounting, marketing and business development, provider credentialing, and revenue cycle management. The practices we manage range in size and specialty, including internal medicine, family medicine, pain management, cardiology, ENT, and more.