Client Success Manager

About Aesthetix CRM Aesthetix CRM is the CRM and marketing automation platform built specifically for medical aesthetics. More than 400 med spas, plastic surgery practices, and multi-location aesthetics groups use Aesthetix to capture leads, convert them into booked patients, and bring existing patients back. We connect to the EMRs practices already run on (Zenoti, Boulevard, PatientNow, ModMed, Nextech, Meevo, and others) so every message, automation, and report is tied to real patient and revenue data. We're a lean, fast-moving team, and every person here has a direct impact on how our clients grow.

Position Description As a Client Success Manager, you own a book of Aesthetix CRM accounts after onboarding and are responsible for making sure each one gets measurable value from the platform. You are the practice's go-to product expert: when a client gets on a call with you, they leave with something fixed, built, or improved, not just a list of next steps. What you'll do: - Own the post-onboarding relationship for a portfolio of med spa and plastic surgery accounts, from go-live through renewal - Run structured success reviews at key milestones, showing clients the results the CRM is producing (lead response, bookings, reactivations, revenue) and where they can get more - Work hands-on inside client accounts: auditing and adjusting workflows, pipelines, forms, calendars, and automations so they match how the practice actually operates - Diagnose issues across integrations, messaging, phone setup, and attribution, and resolve them yourself or escalate with a clear, documented case - Monitor account health and usage, spot at-risk accounts early, and act before a client disengages - Identify expansion opportunities (additional locations, Aesthetix Activate, custom builds, add-ons) and partner with leadership to close them - Turn 1:1 calls into real progress by coming prepared with account context, data, and a specific plan - Collaborate closely with Onboarding, Support, and Training to ensure smooth handoffs and consistent client experience - Keep clean, current records of client interactions, goals, and success plans Requirements - 2+ years in a client success, account management, or implementation role at a SaaS company, ideally with CRM or marketing automation software - Strong hands-on experience building in a CRM: workflows, automations, pipelines, forms, and custom fields.