Logistics Coordinator (Springfield)

About Genalco

Genalco is a leading supplier of construction equipment attachments and industrial products, serving contractors, municipalities, and service providers across New England. With a reputation built on reliability, responsiveness, and deep product knowledge, we help our customers keep their operations running smoothly and efficiently.

Role Description

The Logistics Coordinator is a full-time, on-site role based in Springfield, MA. This position is responsible for coordinating daily logistics activities, including managing inbound and outbound shipments, tracking orders, and ensuring timely delivery of products to customers and branch locations. The role also includes interacting with customers, vendors, and internal teams to resolve shipping issues, clarify delivery requirements, and ensure a smooth flow of products. The Logistics Coordinator will work closely with warehouse and sales staff to align logistics operations with customer needs and overall business objectives.

Responsibilities

• Coordinate daily truck schedules, deliveries, and branch transfers
• Dispatch drivers and support daily logistics operations
• Schedule LTL shipments and provide freight quotes
• Investigate and resolve shipping, transfer, and inventory discrepancies
• Receive incoming product and report shortages, damages, and receiving errors
• Review and resolve order and transfer issues within our ERP system
• Support inventory accuracy through spot checks and transaction research
• Input RMAs, warranty claims, and vendor credit requests
• Assist the sales team with delivery-related issues and shipment preparation
• Maintain accurate product and operational data

Qualifications

• Strong organizational and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication skills
• Proficiency with Microsoft Outlook, Teams, Excel, and other Microsoft 365 applications
• Experience with shipping, logistics , warehouse operations, inventory control, or distribution preferred
• ERP experience preferred (Epicor Prophet 21 a plus)
• Construction or Industry experience preferred

What We're Looking For

• A proactive problem-solver who enjoys investigating issues, coordinating solutions, and keeping operations running smoothly. The ideal candidate is detail-oriented, resourceful, and comfortable working across multiple departments, vendors, and branch locations to resolve challenges and improve operational efficiency.