Retail Account Operations Manager

Job Description

Job Description

Welcome To The Traegerhood:

Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we've been revolutionizing outdoor cooking ever since. We're a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City and beyond, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you're a team player who's dedicated to delivering top-quality results every day, then we want you to come cook with us!

Who we are:

Retail Account Operations Managers are key members of the Retail Operations team, focused on making Traeger the easiest vendor to do business with. They serve as the primary operational owners and internal advocates for their accounts, combining strong analytical skills with a proactive, problem-solving mindset. By developing deep expertise in customer operations, they anticipate risks, resolve issues, and drive execution. In close partnership with Sales and cross-functional teams, they ensure operational excellence and support the achievement of business goals.

How You'll Help Us Win:

• Own end-to-end order execution for assigned accounts, ensuring accuracy, efficiency, and strong EDI performance.
• Drive OTIF (On-Time-In-Full) results by proactively identifying risks and resolving issues before they impact customers.
• Serve as the primary operational lead for a portfolio of retail accounts, delivering consistent, high-quality execution.
• Maintain deep expertise in account requirements, including vendor compliance, shipping standards, and performance metrics.
• Partner cross-functionally with Sales, Demand, and Supply Planning to align forecasts and meet customer demand.
• Build strong relationships with retail partners, acting as the key point of contact for operational performance and issue resolution.
• Ensure pricing accuracy and vendor compliance across all purchase orders, mitigating financial risk.
• Provide clear, actionable reporting on order status, performance metrics, and forecast alignment to support business decisions.
• Analyze, dispute, and reduce retailer chargebacks, improving deductions as a percentage of gross revenue.
• Continuously identify opportunities to improve processes, automate workflows, and enhance operational performance.
• Operate with a high degree of ownership, precision, and accountability in a cross-functional environment.
• Maintain flexibility to meet account needs, including occasional early hours or schedule adjustments.

What You'll Need to Succeed:

• 2+ years of work experience in retailer account and order management; direct supply chain experience is a plus

• Proficiency in Microsoft Excel, including the ability to work with formulas, pivot tables, and data analysis to support reporting and decision-making.

• Experience using ERP and CRM systems to manage workflows and analyze data

• Strong organizational, communication, and interpersonal skills with the ability to collaborate across teams

Why You Will Love To Work Here:

• Be part of the most disruptive force in outdoor cooking
• Join a true team working towards a common goal
• Culture of risk-taking, innovation & quality
• So.Much.Food.
• Full medical/dental/vision packages to fit your needs
• 401K to help you plan for the future
• Tuition reimbursement
• Great discounts on all things Traeger
• Did we mention all the food?