Director, Customer Success, Real Time Payments International - Maternity Cover (up to 12 months)
Mastercard
Director, Customer Success, Real Time Payments International - Maternity Cover (up to 12 months)
This is a fixed-term maternity cover opportunity for up to 12 months.
OverviewMastercard's Real Time Payments (RTP) business enables the delivery of innovative account-to-account payment solutions that power critical payment infrastructure around the world. As Director, Customer Success, you will serve as the strategic owner of a portfolio of RTP customer relationships, ensuring customers achieve maximum value from Mastercard's solutions while delivering sustainable commercial growth and operational excellence. This role combines strategic account leadership, commercial management, solution governance, operational oversight, and executive stakeholder engagement. You will act as the voice of the customer within Mastercard, partnering across Product, Engineering, Operations, Technology, Finance, Risk, Legal, and Regional teams to deliver exceptional customer outcomes, drive portfolio performance, and strengthen long-term customer partnerships. Success in this role requires the ability to balance customer needs, commercial priorities, operational performance, and risk management within a complex, highly collaborative environment. Role
Customer Strategy & Relationship Leadership
• Own the strategic vision, customer success strategy, and long-term account plans for assigned RTP customers.
• Build trusted relationships with key customer stakeholders, including executive leadership, becoming a strategic advisor and advocate for customer success.
• Develop a deep understanding of customer goals, business drivers, market challenges, and growth opportunities.
• Lead customer governance through regular business reviews, executive engagements, and strategic planning discussions.
• Identify opportunities to strengthen customer value, increase adoption of RTP solutions, and expand Mastercard's footprint within customer organisations. Commercial Ownership & Growth
• Own the customer P&L and be accountable for portfolio revenue, profitability, margin improvement, and commercial performance.
• Drive revenue growth through contract renewals, service expansion, commercial change requests, and new business opportunities.
• Maintain accurate forecasts and proactively manage sales, renewal, and change-request pipelines.
• Partner with Finance and commercial teams to optimise customer economics and ensure achievement of business objectives.
• Support the development of commercial strategies that align customer value creation with Mastercard growth goals. Customer Success & Value Delivery
• Ensure customers realise measurable value from Mastercard's Real Time Payments products and services.
• Drive delivery against customer commitments, contractual obligations, and agreed success metrics.
• Establish and monitor key performance indicators, service levels, and customer health measures.
• Lead the customer reporting process, ensuring accurate and meaningful insights support customer decision-making and business outcomes.
• Act as the escalation point for strategic customer issues, driving resolution through effective cross-functional collaboration. Product & Solution Governance
• Own customer roadmap discussions and ensure alignment between customer priorities and Mastercard product strategy.
• Represent customer requirements and advocate for customer needs within Product, Engineering, and Delivery teams.
• Prioritise and govern customer demand, including product enhancements, maintenance releases, service improvements, and solution development initiatives.
• Collaborate with cross-functional teams to define innovative and scalable solutions that address complex customer requirements.
• Provide oversight of customer change initiatives to ensure successful execution and delivery. Operational Excellence & Risk Management
• Serve as the first line of defence for operational, commercial, financial, and customer-related risks across the assigned portfolio.
• Monitor service performance against agreed SLAs and KPIs, ensuring operational resilience and service stability.
• Identify risks, dependencies, and improvement opportunities, implementing mitigation plans where required.
• Partner with Risk, Compliance, Legal, and Operational teams to ensure adherence to governance and regulatory requirements.
• Drive continuous improvement initiatives that enhance customer outcomes, operational effectiveness, and service quality. Enterprise Leadership & Collaboration
• Build strong partnerships across Regional Teams, Product, Engineering, Technology, Delivery, Operations, Finance, Legal, Risk, and Franchise functions.
• Influence stakeholders at all levels to align priorities and deliver customer and business objectives.
• Lead through influence across a complex matrix organisation, fostering collaboration and accountability.
• Contribute to broader RTP and Customer Success initiatives by sharing best practices, market insights, and customer feedback.
• Champion a customer-centric culture across the organisation. All About You
The ideal candidate will bring:
• Significant experience in Customer Success, Strategic Account Management, Relationship Management, Commercial Leadership, or Business Development roles.
• Proven experience managing complex enterprise customer relationships within payments, financial services, fintech, software, technology, or managed services environments.
• Strong understanding of the payments ecosystem, with experience in account-to-account payments, real-time payments, payment infrastructure, or related solutions preferred.
• Demonstrated success developing customer strategies that drive customer satisfaction, retention, growth, and long-term partnership value.
• Proven track record of achieving commercial targets through account growth, renewals, expansion opportunities, and strategic customer engagement.
• Experience managing customer P&Ls, financial performance, forecasting, and commercial negotiations.
• Strong understanding of product management, solution delivery, and change management disciplines.
• Experience leading cross-functional initiatives within highly matrixed organisations.
• Exceptional stakeholder management skills with the ability to build credibility and influence at all levels, including C-suite executives.
• Strong analytical and strategic thinking capabilities, with the ability to translate complex information into actionable business recommendations.
• Excellent communication, presentation, negotiation, and executive engagement skills.
• Demonstrated ability to manage competing priorities and navigate ambiguity within a fast-paced environment.
• Strong judgement, problem-solving capability, and a proactive approach to identifying and resolving challenges.
• Leadership experience, including the ability to coach, mentor, and influence teams to achieve shared objectives.
• High levels of integrity, accountability, and professionalism.
• A collaborative mindset, strong self-awareness, and the ability to adapt effectively to changing business needs. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
- ...to join VEV on a 12-month fixed term contract to provide maternity cover. The role is based... ...the Procurement Director, the role will provide... ...reporting. The successful candidate will... ...pricing, delivery, payment terms and other... ...with suppliers and internal stakeholders as...Maternity coverContract workFixed term contractFlexible hours
£25k per year
...Customer Service Consultant | S1 | Branch... ...| Stourport | 12 Month FTC Country:... ...learn, and make a real difference .... ...essential for success in this role. Reasonable... ...illness cover. ~ Share in... ...wellbeing support. ~ Time to give back... ...across our international network. Ready...InternationalFull timeFixed term contractWork at officeLocal areaWork from homeFlexible hoursShift work- ...Risk Governance on a 12-month fixed term contract. Based... ...Work closely with international stakeholders and senior... ...cross-team cooperation. Success in this role requires... ...and ensure timely project reporting across... ...disability, pregnancy and maternity, race, gender reassignment...InternationalFull timeContract workFixed term contractWork at officeWorldwideFlexible hours
- ..., Legal and Support, covering clients across Europe... ...Africa. Join a young, international, driven team in one... ...account management or customer success role, ideally in B2B... ...managers, custodians or payment providers. ~ A... ...work from home up to 3 times per week Health &...InternationalPrice workFull timeWork from homeFlexible hours
- ...Specialist for a 12-month fixed term... ...expertise can make a real difference,... ...to a vast international network and collaborative... ...influencing customer experience and... ...success. Run Business... ...Frameworks and ensure timely publication to... ...pregnancy and maternity, race, gender...InternationalFull timeFixed term contractFlexible hours
- ...Remote, within EMEA time zones. The impact you... ...have: At Notabene, the success of our customers drives everything that... ...-native exchanges and payment providers through to the... ...You can demonstrate real knowledge of our product... ...in EMEA, able to cover customers across the region...Full timeWork at officeRemote work
- ...built to help people get real work done, without... ...As Bolter's Founding Customer Success Manager, you'll build... ...run the same way every time. There's no book of business... ...in your first six months Every batch you onboard... ...retain above our internal gates, and you know why...Full time
- ...the Snr Category Manager and Director, to deliver revenue growth... ..., royalty reports and payments on time Legal & Contract Management... ...Products team and relevant international and global teams What are... ...negotiator who optimises the success and profitability of deals...InternationalMaternity coverContract workLocal areaWorldwide
$150k - $270k
...protects trust. The Associate Director, Technical Customer Success Manager (TCSM) is the... ...technical blockers and improve time to value. Use product... ...experience. Approximately 8 to 12 years of progressive... ...prepared to obtain within 12 months, at least one relevant...Summer holidayLocal areaImmediate startFlexible hours£26.55k per year
...Customer Experience Executive | S1 | Retail... ..., and make a real difference .... ...term contract for 12 months. You will be... ..., both internally and externally,... ...essential for success in this role. Reasonable... ...laid out in a timely manner whilst exhibiting... ...illness cover. ~ Share in...InternationalFull timeFixed term contractLocal areaWork from homeFlexible hoursShift workRotating shift- ...Acquisition Specialist for a 3-month fixed-term contract based in... ...who specialize in cross-border payments, FinTech, or SaaS solutions.... ...interview feedback via Slack/internal tools. Experience: 3+ years... ...Ability to deliver quick turnaround times and hit aggressive monthly...InternationalFull timeContract workFixed term contractLocal area
- ...You’ll Solve Own the success and health of a varied... ...Market and Enterprise customers (~ 600 accounts);... ...the voice of customers internally Use AI tools to scale... ...Strong data analysis, time management, organizational... ...information or payments outside of our official...Full timeFixed term contractImmediate start
$1,000 per month
...! The Role: Our customers have varied learning... ...journey. This maternity cover role (a fixed-... ...of circa 12 months ) sits at the heart... ...closely with our Director of Education Product... ...onboarding both internal and external learners... ...cover is for 4 times your salary to your...Maternity coverContract workTemporary workFixed term contractRemote workHome office£86.4k - £129.6k per year
...Regional Director | S4 | Commercial... ...driving a customer-centric... ...and make a real difference... ...deposits, and international growth. We... ...essential for success in this role... ...critical illness cover. ~ Share... .... ~ Time to give back... ...office at least 12 days per month (pro-rata for...InternationalFull timePart timeWork at officeLocal areaWork from homeFlexible hoursShift work- ...Sales & Account Director – UK to lead... ...build strategic customer relationships,... ...commercial negotiations covering pricing, commercial terms, payment conditions,... ...Coordinate internal technical, product... ...award to successful delivery. Maintain... ...Working Hours: Full-time...InternationalFull timeContract workImmediate start
$70 per hour
...Business Senior Customer Success Lead Expert Ethos ⢠Remote... ...Lead. Keep your CV open and cover these: 4+ years owning customer... ...6 weeks ~60% Within 3 months ~80% Why this role At... ...nobody is waiting on you in real time. That's different from...Hourly payTemporary workImmediate startRemote workFlexible hours- ...manage open source code. Our customers - from Anthropic to xAI, and Figma... ...Feross Aboukhadijeh ]( a long-time open source maintainer with... ...downloaded over a billion times a month, Socket has raised [$](125M in... ...looking for a driven Customer Success Manager to join our dynamic...Remote jobFull timeFlexible hours
- ...Marketing team uses research, customer success stories, and deep market... ...partner across regions and time zones as a global resource.... ...0% travel ability including international travel Nice to have experience... ...of digital assets to real-world services. Powered by deep...InternationalFull time
- ...driving a customer-centric transformation... ...and make a real difference... ...to the Director, Litigation... ...engagement, succession planning and... ...effectively across internal and external... ...illness cover. ~ Share... .... ~ Time to give back... ...office at least 12 days per month (pro-rata for...InternationalFull timePart timeWork at officeLocal areaWork from homeFlexible hoursShift work
$80 per hour
...Manager. Keep your CV open and cover these: 3+ years at a... ...Within 6 weeks ~60% Within 3 months ~80% Why this role AI labs... ...unlocks higher-value work over time. Ethos already works with 25+... ...the deal flow behind this is real. What does asynchronous AI...Hourly payTemporary workImmediate startRemote workFlexible hours£76k - £114k per year
...are driving a customer-centric... ...learn, and make a real difference .... ...and financial success measures and using... ...across international teams (Preferred... ...management reports covering progress,... ...support. ~ Time to give back... ...office at least 12 days per month (pro-rata for...InternationalFull timePart timeFixed term contractWork experience placementWork at officeLocal areaWork from homeRelocationVisa sponsorshipFree visaFlexible hoursShift work£80k - £120k per year
...are driving a customer-centric... ...learn, and make a real difference .... ...Framework, and internal policies and standards... ...for timely resolution.... ...essential for success in this role.... ...critical illness cover. ~ Share in... ...office at least 12 days per month (pro-rata for...InternationalFull timePart timeWork at officeLocal areaWork from homeFlexible hoursShift work- ...worldwide. Together with our customers, we’re helping build a... ...support a wide range of digital payments choices, making transactions... ...live-markets portfolio of RTP International. This position demands... ...achieve a stable and resilient Real-Time Payments service. About the...InternationalFull timeWorldwide
- ...oversight of a complex international, multi-entity... ...treasury, payroll, billing, payments, compliance, audit readiness... ...improvement. The successful candidate will be a trusted... ...processes. Ensure timely and accurate... ...accounting records. Own the month-end and year-end close...InternationalFull timeWork at officeLocal areaRemote work
- ...worldwide. Together with our customers, we’re helping build a... ...wide range of digital payments choices, making... ...oversight to support monthly Service Reviews. The... ...right pace, at the right time. • Work with vendors... ...function, including international shipping and vendor...InternationalFull timeWorldwide
$70 per hour
...Pay: $70/hr, up to $1.4k/week We're working with a leading foundational AI lab to find experienced enterprise customer success managers who can help train their latest language model on professional presentation and slide deck tasks. We're looking for CSMs with 4+...Temporary workImmediate startRemote workFlexible hours£168k - £175k per year
...business and further support our international expansion. This is a broad... ..., you will operate with real autonomy and ownership. What... ...business, including banking and payment rails, custody, trading and... ...practical, decisive guidance under time pressure. ~ Strong project...InternationalFull timeLocal areaRemote workFlexible hours- ...something we provide our customers. It's something that... .... The Customer Success Manager (CSM) is responsible... ...are socialized internally. Identify and develop... ...stakeholders (from admins to Director/VP level).... ...Strong organization and time management, with the ability...Remote jobFull timeLocal areaWorldwideFlexible hours
£123k per year
...security game and make a real difference. Founded... ...outcomes to their customers. As a Channel Account... ...contributor role where success comes from staying close... ...entitlements ~ Digital monthly reimbursement (£92) ~ Travel to the US 1-2 times/year for various company...Full timeRemote workWorldwideHome office$10k
...companies: authorizing payments, flagging risk,... ...The median Ramp customer saves 5% and grows... ...growth plan into a real commercial team,... ...GTM markets over time. The recruiters... ...Partnerships and Customer Success. • Build a sharp... ...to scale an international business. • Experience...InternationalFull timeWork at officeLocal areaImmediate startRelocationHome officeFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director, Customer Success, Real Time Payments International - Maternity Cover (up to 12 months). Be the first to apply!
- customer service supervisor United Kingdom
- customer service support manager United Kingdom
- manager customer experience United Kingdom
- remote customer service manager United Kingdom
- customer service executive United Kingdom
- director customer care United Kingdom
- insurance customer service manager United Kingdom
- customer advocacy manager United Kingdom
- csm United Kingdom
- customer service account executive United Kingdom

