Scheduling Coordinator

Are you a Scheduling Coordinator or Dispatcher looking for a new opportunity?


As a leading Trane® independent office, Brady brings efficient, reliable, and secure building solutions throughout central and eastern North Carolina. We take pride in all we do and in our Associates which is why we offer competitive pay and compensation, benefits, growth opportunities, and more!

S U MM A R Y :

The Scheduling Coordinator receives work requests from various sources and coordinates the manpower to ensure a timely completion of the scheduled work.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following:
• Receive calls from all customers and respond to all requests in a timely manner
• Maintain open communication with the technicians throughout the day in order to effectively schedule and meet the customer's needs
• Schedule manpower to complete services and advise customer
• Ensure timely scheduling of PM Inspections to meet PM compliance requirements
• Utilize all available information to properly schedule technicians
• Establish work order with all necessary information
• Maintain customer contact information in database to ensure correct correspondence
• Maintain service call email box and security service email box on assigned rotation with timely responses
• Maintain email requests, keep up to date and ensure timely responses
• Maintain Work in Progress Reports for each technician weekly and utilize to coordinate scheduling efforts for all outstanding requests
• Coordinate subcontractor scheduling and provide purchase orders; if necessary
• Submit expense reports for assigned technicians that require reimbursement
• Communicate with other departments to complete various tasks for customers and technicians
• Work with Area Service Managers and Field Service Supervisors on new contract assignments, distribution of pre-sold contract hours, reporting, etc
• Review time accounting for each technician prior to payroll entry
• Use available reports to achieve department goals
• Knowledgeable with the product and services offered by Brady
• Backup/Overflow for Billing Coordinator(s), if needed
• Flexibility to take on additional duties in order to meet the department goals and/or overtime, as required
• Performing other duties as assigned
TEAMWORK:
• Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
• Continually look for ways to improve our processes and ability to serve our customers effectively
• Improve personal performance on a continual basis

CUSTOMER SERVICE:
• Provide responsive, professional and diplomatic customer service
• Answer customer calls and correspondence quickly and pleasantly
• Communicate with customers in a friendly, professional, and patient manner
• Perform all duties with the goal of building and maintaining long-term customer relationships
• Immediately address any customer's concern and requests the involvement of other Company personnel as required
SAFETY:
• Follow all company safety programs and report any non-compliance to your Team Leader
• Notify Manager or Safety Manager of any unsafe conditions
SUPERVISORY RESPONSIBILITIES: None
SKILLS & QUALIFICATIONS:
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: : High school diploma required; minimum 1 year of experience in customer service required; HVAC industry a plus.
COMPUTER SKILLS: MS Office Suite, general familiarity with computer systems, and ability to learn software applications as required.
CERTIFICATES, LICENSES, REGISTRATIONS: None.
LANGUAGE SKILLS: Ability to read and write. Required to effectively communicate with co-workers and customers. Ability to understand and translate correspondence from dictation.
MATHEMATICAL SKILLS: Must possess basic math skills. Ability to perform basic math operations using units of American money, weight measurement, volume and distance.
REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

OTHER REQUIREMENTS:
• Ability to pass drug screening
• Ability to prove US employment eligibility
PHYSICAL DEMANDS & ENVIRONMENTAL EXPOSURE:
The physical demands and environmental exposure described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to use hands to operate computer keyboard, and telephone and effectively communicate with others. The associate frequently is required to sit and reach with hands and arms. The associate is occasionally required to stand; walk; and stoop or kneel. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
This position works in a typical office environment. The noise level in the work environment is usually moderate.
EEO STATEMENT:
Brady strives to provide an environment free of discrimination as part of our mission to care for each other, our customers, and our community. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

DISCLAIMER:
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job. The Employer reserves the right to amend this description at any time with or without notice to the Associate.
I agree to perform the above referenced duties while upholding our company values.