Front Desk Receptionist

Front Desk Receptionist

Four Seasons Nashville is seeking a Front Desk Receptionist to join our talented Front Office team. This individual sets the tone for our guests' entire experience, providing a warm welcome, seamless arrival and departure experiences, and personalized service throughout each stay. The Front Desk Receptionist is empowered to anticipate guest needs, build meaningful connections, and create memorable moments that recognize the individuality of every guest. This role reports to the Front Office Management team and plays a key part in delivering the exceptional service standards that define Four Seasons.

What You Will Do:

• Welcome and register hotel guests, explain accommodations, and establish method of payment.
• Process guest check-outs, prepare billing, and ensure accurate account settlement.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Respond to guest inquiries regarding hotel services, hours of operation, local attractions, transportation, dining, and events.
• Work with guests prior to arrival and throughout their stay to identify preferences and personalize their experience.
• Coordinate guest services, including dining reservations, local tours, transportation arrangements, package handling, and special requests.
• Resolve guest concerns promptly and effectively while maintaining a positive and service-oriented approach.
• Communicate with guests through multiple channels, including in-person interactions, telephone, email, and Four Seasons chat platforms.
• Utilize Opera PMS, guest recognition tools, concierge systems, and other software applications to ensure accurate records and billing.
• Maintain current knowledge of Nashville attractions, entertainment venues, restaurants, museums, and local experiences to provide insightful recommendations.
• Collaborate effectively with all hotel departments to ensure seamless guest experiences.
• Perform additional tasks and projects as assigned by management.

What You Bring:

• Previous Front Desk, Front Office, Guest Services, or luxury hospitality experience preferred.
• Exceptional communication and interpersonal skills with a genuine passion for guest service.
• Strong problem-solving abilities and attention to detail.
• Ability to adapt quickly in a fast-paced and constantly evolving environment.
• Strong customer service background and the ability to perform effectively under pressure.
• Excellent teamwork and collaboration skills.
• Proficiency in reading, writing, and speaking English.
• Strong computer skills, including Microsoft Office applications; experience with Opera PMS or comparable systems preferred.
• Knowledge of the Nashville area and local attractions is considered an asset.
• Flexibility to work rotating shifts, including evenings, weekends, and holidays based on business needs.

What We Offer:

• Competitive wages and comprehensive benefits package, including Medical, Dental, Vision, Employee Assistance Program, and 401(k).
• Vacation, Holiday Pay, Sick Pay, Disability Coverage, and Life Insurance.
• Excellent training, learning, and development opportunities.
• Dynamic, inclusive culture where you are encouraged to bring your authentic self to work.
• Employee engagement events and recognition programs throughout the year.
• Exclusive employee travel and stay discounts with Four Seasons Hotels & Resorts worldwide.
• Complimentary employee meals.
• Complimentary uniforms and uniform care.
• Opportunities for career growth with the world's leading luxury hospitality company.
• And so much more!

Schedule & Hours:

This is a full-time position. Candidates must be available to work a flexible schedule, including mornings, afternoons, evenings, overnights, weekends, and holidays based on operational needs.

Visa Requirements:

Authorization to work in the United States is required for this position.