Case Management Supervisor/Hypothermia Coordinator

About the Job

POSITION SUMMARY:

FACETS is looking for a mission-driven Case Manager Supervisor & Hypothermia Shelter Supervisor for the Adult-Only Housing Stabilization Program to join our team. This position is responsible for overseeing the daily operations of a hypothermia-specific emergency shelter and managing a team of part-time and full-time staff dedicated to the Housing Stabilization Program. This hybrid role involves direct service provision, crisis management, and leadership to ensure both shelter clients and housing stabilization program participants receive the necessary support and resources to achieve long-term housing stability. The position includes supervising 30 part-time seasonal staff and 3 full-time staff members, requiring strong team coordination and communication skills.

ABOUT THE ORGANIZATION:

FACETS is a non-profit organization that opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency needs through our wrap around services and community partnerships, and help individuals and families experience safe and stable housing after years of uncertainty and instability. We strive to ensure that every person in our community has a place they can call home . Here at FACETS, every team member plays a role in making a difference in the lives of our most vulnerable neighbors.

DUTIES AND RESPONSIBILITIES:

Hypothermia Emergency Shelter Oversight & Client Services:

• Supervise a diverse team of shelter staff, ensuring that they provide high-quality, trauma-informed services to clients experiencing homelessness during the winter season, when hypothermic conditions pose a threat to safety and well-being.
• Provide ongoing coaching, training, and performance feedback to staff, fostering a supportive and collaborative team environment.
• Ensure shelter staff adhere to shelter policies, safety standards, and hypothermia-specific emergency protocols.
• Monthly group supervision.
• Oversee the intake process for clients, ensuring it is swift, low-barrier, and non-judgmental, particularly during periods of severe cold weather.
• Provide crisis intervention and de-escalation support for clients, including those with behavioral or health-related challenges.
• Ensure clients have access to warm shelter, meals, and other essential services, while linking them to longer-term resources such as housing programs, health services, and employment support.

Adult-Only Housing Stabilization Program Leadership:

• Supervise full-time staff members who provide case management, housing navigation, and other stabilization services to program participants.
• Ensure that all team members are trained in best practices for housing stabilization, including housing-first principles and the unique needs of individuals transitioning out of emergency shelter.
• Oversee the development and implementation of individualized housing stabilization plans for program participants.
• Monitor participant progress toward housing stability, offering guidance and support as needed.
• Facilitate coordination between housing stabilization staff, shelter staff, and community partners to address client needs and ensure timely housing placements.
• Managing the BNL for the team and hypothermia program and leading team meetings
• Foster a collaborative and supportive work environment for the Housing Stabilization team.
• Provide supervision, coaching, and professional development opportunities for staff.
• Ensure appropriate caseload distribution and manage staff workloads to prevent burnout.
• Track and report on program outcomes, including housing placements, retention rates, and client engagement.
• Prepare regular reports for internal use, stakeholders, and funders.
• Participate in program evaluation efforts, identifying areas for improvement to enhance service delivery.
• Ensure the shelter operates in accordance with hypothermia emergency protocols, including cold weather preparedness plans and immediate response to weather-related health concerns.
• Implement and enforce emergency procedures, including evacuation plans, ensuring all staff members are trained in how to handle severe weather emergencies.
• Build and maintain relationships with community partners, including local government agencies, health providers, and housing agencies, to ensure a comprehensive approach to supporting clients.
• Represent the shelter and housing stabilization program at community meetings and outreach events.
• Working directly with faith partners POC's, county partners, and city partners to ensure successful operation of the Hypothermia Program.
• Provide leadership and guidance in managing crisis situations, including health emergencies, disruptive behavior, or conflicts within the shelter or housing stabilization program.
• Use de-escalation techniques and engage appropriate resources to ensure the safety and well-being of clients and staff.
• Oversee personnel functions, including recruiting, training, supervising, evaluating and supporting the community organizer.
• Approves timecards and provides regular feedback to direct reports, both formally and informally.
• Participates in and conducts in-service training for staff development.
• In the absence of the Program Director, the CMS provides coverage and ensures continuity for the entire team.

REQUIRED SKILLS AND ABILITIES:

• Bachelor's degree in social work, Psychology, Human Services, or related field preferred. Equivalent work experience may be considered in lieu of a degree.
• 2-3 years of experience in shelter or housing programs, with at least 1 year in a leadership or supervisory role.
• Experience managing a team of 10+ staff, ideally in a social services or housing context.
• Knowledge of hypothermia-related safety protocols and experience in emergency shelter settings is preferred.
• Strong leadership skills, with the ability to manage large, diverse teams effectively.
• Excellent crisis management, problem-solving, and conflict resolution abilities.
• Knowledge of community resources related to homelessness, housing, mental health, and health services.
• Strong communication skills, both verbal and written, and the ability to manage multiple tasks and priorities.
• Understanding of HMIS reporting, data entry, and data quality.
• CPR/First Aid Certification
• Works a flexible schedule including evenings and weekends as needed to support program operations and client needs.
• Must pass criminal background and Child Protective Services background checks.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 50 pounds at times.
• Must be able to attend occasional meetings at other FACETS office locations within Fairfax County, including 3 annual organization-wide fundraising events each year.
• The candidate must possess a valid driver's license, reliable transportation, good driving record, and personal car insurance.

SALARY RANGE:

$60,000 - $65,000 annually

FACETS offers a competitive salary commensurate with qualification/experience.

BENEFITS:

• Paid medical, dental, and vision insurance for full-time employees with competitive family rates and 3 medical plan options.
• Paid Basic Life Insurance with an option to buy additional coverage.
• 403(b) retirement plan options with generous matching.
• Generous leave package for full-time employees paid annual vacation and sick leave, 11 paid holidays per calendar year plus 3 floating holidays to use within the fiscal year; 12 weeks of maternity leave; paid bereavement leave.
• Flexible Spending Accounts (FSAs) for healthcare and dependent care.
• Long-Term Disability, Short-Term Disability 100% employer paid.
• Free Employee Assistance Program (EAP).
• Reimbursement of work-related expenses including portions of mileage, cell phone and data expenses.
• On-going professional development and training; reimbursement for portions of tuition, training, or (re)certification in areas related to current position.

Everyone at FACETS is driven to make a difference in the lives of our neighbors experiencing homelessness, hunger, and poverty. FACETS is committed to fostering, cultivating, and preserving a culture of respect and belonging. FACETS is an equal opportunity employer with a culturally diverse work environment. Our welcoming community encourages collaboration across programs for our rewarding work.

How to Apply:

Interested candidates may apply by sending a resume and cover letter to View email address on click.appcast.io.

Equal Employment Opportunity M/F/D/V.

ADA Statement: FACETS will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Any person in need of accommodation should contact Human Resources directly for assistance.