Administrative Sales Assistant

Administrative Assistant

At Tom James Company, an administrative assistant supports our sales team members, store leaders, and key organizational leaders in fulfilling our mission to be a global leader in the fashion industry. This role directly supports the top-producing sales professional amongst a team of hard-working individuals.

Location: Atlanta, GA

Daily in office attendance required

Compensation: $40,000–$50,000 Includes a monthly performance-based bonus with eligibility beginning after 6 months of employment

We offer a generous PTO plan, paid holidays, and a 401(k) plan. A full range of medical, financial, and/or other benefits available on an op-in basis

Employment Status: Full-time, 40 hours per week; hourly/non-exempt

Responsibilities:

• Proactive calendar management in a fast-paced, high volume, and constantly evolving client service environment
• Organizing and scheduling client appointments and fittings
• Exercising knowledge of geography and timeline layout based off location
• Manage and maintain incoming texts and emails through the sales professional
• Sending reminders & appointment confirmations daily
• Monitoring all open orders and consistently checking on order statuses
• Building relationships with the factory leads and maintaining communication with necessary contacts
• Organize communication tracking and maintain current statuses
• Accompany sales professional on a full day of client meetings once a week, gaining knowledge of the business and covering weekly responsibilities
• Coordinating and maintaining all client orders/files
• Communicating regularly with the sales professional and other members of the store team
• Maintaining a professional image when contacting factories, corporate office, clients, and outside vendors
• Sending monthly product texts to clients as needed
• Meeting with the sales professional to set goals and expectations monthly
• Organizing inventory alongside teammates
• Pursuing efficiencies for processes and communication as needed
• Picking up and delivering client items as needed
• Entering customer data into CRM system

Requirements:

• Two years' office-related experience is required
• Experience with a sales-oriented environment is preferred
• On-site attendance is required
• Confident worker & team player
• Strong communication skills (verbal & written)
• Proactive problem-solving skills
• Excellent organizational skills
• Outstanding time management skills
• Professional customer service skills
• Proficient using multiple forms of technology including Microsoft Office; Google Docs, Sheets, Forms
• Possesses basic accounting skills (such as balancing accounts)
• Enjoys being flexible and multitasking
• Motivated to tackle challenges
• Able to bend and lift 30 lbs.
• Valid Driver's License required