Administrative Assistant III - Maxillofacial Prosthetics

The Administrative Assistant III will provide support to the UCLA Maxillofacial Prosthetics, Special Patient Care/Hospital Dentistry, and Advanced Prosthodontics department. In this role you will work as a member of the front office team to provide smooth outpatient flow resulting in optimal patient satisfaction and maximize clinic efficiency. Duties will include: answering phones, scheduling appointments, confirming appointments, calling patients for appointment recalls, checking messages, returning phone calls, scanning documents, reception/check-in, pre-registration, verifying benefits and eligibility.

Salary Range: $30.36 - $43.49/Hourly

• Workingknowledge of medical and dental procedural CPT and CDT coding process.
• Criticalthinking skills, analytical skills and the ability to work with minimalsupervision. Requires strong communication (verbal and written, clear andconcise), customer service and interpersonal skills. Must be able to takeappropriate action in a high call volume environment.
• Ableto work with diverse populations (patient, staff, physicians) under difficultand challenging situations. Supports a team approach.
• Demonstratedability to maintain composure when confronted by difficult situations and torespond professionally.Maintains commitment to our customer servicestandards, World-Class practices, and CI - CARE principle.
• Demonstratedability to creatively integrate competing demands of a multidisciplinarysetting into a productive working environment to accomplish establishedobjectives.
• Workingknowledge of PC window applications sufficient to input and retrieve data.
• Basicknowledge of phone systems and technology.
• Readilyaccepts work assignments and changes within UCLA Health in a positivemanner.
• Skillin recognizing an emergency or high priority situation and taking appropriateand immediate action when it comes topatient management, includingpatient advocacy and resolution of patient complaints.
• Abilityto maintain satisfactory attendance.
• Abilityto enforce clinic policies and procedures by following established policies andprocedures.
• Abilityto adapt and work changing assignments depending on departmental needs.

• Working knowledge of computerized appointmentscheduling system, insurance payors and processing or other related officefunctions.
• Working knowledge of the UCLA Health System.
• Fluent in written and spoken Spanish.
• General knowledge of medical procedures and terminology.

Required

Preferred

Job Industries

• Other