Call Center Representative

Job Description

Job Description

Position: Customer Service Representative

Worksite: Austin, TX (Onsite)

Duration: 6 months (Possible extension)

Shift: Monday – Friday (any 8-hour shift between 7 AM to 7 PM CST)

 

Job Description :

We are seeking a Customer Service Representative to join our team supporting Medicaid providers and clients. The ideal candidate will have strong experience in high-volume contact centers and a proven ability to deliver accurate, timely assistance while meeting attendance and performance metrics.

Responsibilities:

• Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and program questions.
• Respond promptly, courteously, and concisely to phone inquiries to ensure a positive experience.
• Document all interactions in clear and concise online logs.
• Transfer callers to appropriate Call Center units when necessary.
• Meet individual performance standards, including strict attendance and productivity metrics.
• Assist with problem resolution and escalate complex issues as needed.
• Perform other duties as assigned by management.

Required Skills & Qualifications:

• Recent, verifiable experience in a high-volume contact center or call center (minimum 6 months).
• Ability to adhere to strict attendance and performance metrics.
• Strong verbal communication and customer service skills.
• Accurate documentation and data entry skills.

Preferred Skills:

• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong multitasking and organizational abilities.

 

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.