IT Support Engineer

Job Title Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. Job Description TRSS is a small, dynamic, technology-driven, and security-focused organization of approximately 400 employees. IT team members contribute across multiple areas, including help desk support for onsite and remote employees, network systems maintenance, and the implementation of new technologies. This position primarily supports Windows-based systems and networking and occasionally requires after-hours support and system maintenance. Experience supporting and administering Microsoft 365 including Exchange Online, SharePoint Online, Teams, Power Automate, and Entra ID is important. Experience with Apple iOS, macOS, Linux, VMware, and Cisco technologies is highly desirable. Key Responsibilities Provide day-to-day desktop and phone support for onsite and remote users during core business hours of 9:00 a.m. to 5:00 p.m., Monday through Friday. Provision and ship user laptops and mobile phones and configure associated accounts. Troubleshoot network issues, including VPN connectivity problems. Work effectively both independently and collaboratively with teammates. Communicate clearly with users and team members and maintain accurate documentation. Research technical issues and document solutions. Support projects ranging from LAN maintenance to office expansions and other IT initiatives. Perform after-hours maintenance and support as needed. Track tasks and time accurately and thoroughly in the help desk ticketing system. Maintain an accurate inventory of physical devices and components. Required Qualifications Experience supporting Windows 11. Experience supporting Microsoft 365 applications, including Exchange Online email and Microsoft Teams. Familiarity with Microsoft Active Directory. Familiarity with Microsoft 365 and Entra ID administration. Ability to design, implement, and support collaboration solutions using SharePoint Online, Power Automate, Teams, and Outlook. Experience supporting Apple iOS devices and mobile device management through Microsoft Intune. Ability to follow detailed procedures and manage time effectively. Experience managing Active Directory user and computer accounts. Bachelor's degree in a computer-related field or equivalent experience. Minimum of three years of IT-related experience. Excellent customer service and communication skills. Ability to obtain and maintain a U.S. national security clearance. U.S. citizenship is required to comply with government contract, agency, or Federal Government requirements. Preferred Qualifications Experience with Amazon Web Services (AWS) and Microsoft Entra management. Experience with VMware vSphere and VMware Workstation. Strong security background, including endpoint and network firewalls, antimalware software, security baselines such as STIG and CIS, and application allowlisting. Experience administering Linux, Apache, and Tomcat environments. PowerShell scripting experience. Linux shell experience. Thomson Reuters