Senior Sales Ambassador, Diagnostics - Midwest

Job ID: 31158113Company: Abbott LaboratoriesLocation: United States - Michigan - DetroitJob Type: Full timeCategory: SalesIndustry: HealthcarePosted Date: 2026-08-07Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:Career development with an international company where you can grow the career you dream of.Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.An excellent retirement savings plan with a high employer contribution.Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.The Opportunity We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. We are looking for a highly driven and technically proficient Senior Sales Ambassador to join our Diagnostics team. As a Senior Ambassador, you will accelerate growth and expand market share across key accounts. This role is ideal for a professional with a strong background in clinical diagnostics and a deep understanding of laboratory and hospital environments. The Senior Ambassador will play a critical role in driving revenue by leveraging their technical expertise to influence purchasing decisions and deliver tailored diagnostic solutions. This role operates as the primary account management contact, aiming to improve economic profitability, increase customer loyalty, and retain business through contract renewal and closing new solutions. What You’ll Work OnCustomer Relationship & Retention: Serve as a trusted visor to established customers, fostering loyalty and achieving retention targets. Enhance customer satisfaction through proactive issue resolution and regular business reviews. Collaborate with Enterprise Account Managers to secure early renewals and mitigate competitive threats. Account Management & Growth: Develop and execute strategic account plans focused on value expansion and profitability.Identify and implement operational and service improvements to drive customer success.Influence purchasing decisions and optimize reagent utilization. Technical & Operational Support: Perform assay integrations and address laboratory technical needs.Support new account implementations, including ordering, installation, and validation.Coordinate order, delivery, and billing processes to ensure operational efficiency. Cross-Functional Collaboration: Partner with Sales, Marketing, Customer Support, Technical Service, and Finance to deliver cohesive customer experiences.Escalate and resolve customer challenges in collaboration with the service organization.Contribute to quality effectiveness through accurate documentation of complaints and resolutions. TerritoryThe role is a remote, field-based position.Ability to travel up to 75%-80% in assigned territory and other domestic business locations. Expected up to 50% overnight travel.Territory covers Illinois, Indiana, Michigan, and western Ohio.The ideal candidate must reside in territory, ideally in a metro by a major airport. Ideal metros are Chicago, Detroit, Springfield, Indianapolis, Fort Wayne, Toledo, Dayton.Required Qualifications:Bachelor’s degree +3 years, Associate’s degree + 5, HS/GED + 7 years of relevant experience Professional experience in sales or laboratory operations. Willingness to travel within the assigned territory. Preferred Qualifications:Bachelor’s degree in Engineering, Life Sciences, or Medical Technology and/or healthcare-related Field. Experience with a proven track record in sales, field service, or within a technical call center. Deep understanding of laboratory instrumentation, workflows, and regulatory requirements. Apply NowLearn more about our health and wellness benefits, which provide the security to help you and your family live full lives:Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at abbott.com, on LinkedIn at , and on Facebook at .The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted.Skillsaccount managementcustomer retentionassay integrationcontract renewalnew account implementationorder managementdelivery coordinationbilling process coordinationregulatory complianceclinical diagnosticspurchasing decision influenceservice improvementoperational efficiencycross-functional collaborationtechnical supportfield servicecustomer issue resolutionbusiness reviewstakeholder management