Sales - Account Manager

Description

Position Summary

This position is responsible for a dedicated group of customers with a goal of maintaining high levels of customer satisfaction while generating profit and market share by selling and supporting enterprise-wide products and services.

Position Duties/Responsibilities

Primary Responsibilities:

• Establish, develop and maintain relationships daily with current and potential customers through phone calls, cold-calls, in-person visits and presentations.
• Generate revenue and market share through product sales with assigned accounts according to pre-established sales goals and gross profit objectives.
• Achieve monthly/quarterly/yearly sales, market share, and gross profit goals
• Assist with managing customers’ fleets while identifying and capitalizing on areas of opportunity.
• Assist customers with maximizing the value that they receive from the products and success being delivered. Monitor usage, and offer and provide training on functionality not being utilized by the fleet customer.
• Mentor and coach other team members.
• Educate customers on our products and services through product specifications, demonstrations and presentations.
• Maintain a team based approach to all activities to ensure sales, service, and support staff goals are obtained
• Ensure Customer Relationship Management (CRM) software is updated daily
• Participate in trade shows and various associations pertinent to the market

Position Requirements

Required:

• High School Diploma or GED
• 10 years or more of sales experience with a wide variety of Construction equipment.
• 3 years or more of experience with fleet-based accounts.
• Deep knowledge of full range of product offerings
• Experience working with federal, state, or local government.

Preferred:

• Bachelor’s Degree with a business related concentration
• 12 years or more of experience in sales with Caterpillar construction equipment
• Strong knowledge of equipment (CAT, Kubota, etc.)

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Excellent communication skills, including verbal, written and listening skills
• Strong organizational skills
• Strong multitasking abilities, detail-oriented and self-motivated
• Proficient with Customer Relationship Systems (CRM).
• Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers, and people at all levels inside and outside the organization
• Demonstrated ability proprietary computer and data entry skills with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and Cat//MacAllister Cat systems.
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment
• Strong customer service skills and thorough understanding of Price, Quality, and Turnaround
• Ability to work in a fast-paced environment

Other Requirements of Position

• Works under limited supervision. Independently determines the approach to take and the methods to use. Interprets policy in terms of objectives. Informs manager of unusual situations with far reaching implications
• Major responsibilities typically require creativity and latitude. Employee typically operates with specific objectives but often few written or unwritten procedures as guidelines. Some policies or precedents for action exist
• If an error is made while in this position, it will require effort to identify and the error can impact the company financially
• Frequently communicates with customers, management, coworkers, and vendors
• Maintains equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents

The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs. All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.