Cybersecurity Support Specialist (Japanese Bilingual)- Plano, Texas(12806)

Job Description

Job Description

Job Description / Qualifications
Description

Essential Functions:
Manage and triage incoming client inquiries; track them through resolution
Partner with internal security engineers to gather technical answers and translate them into clear client-facing responses
Serve as a primary interface for customers (internal/external) on cybersecurity-related topics.
Understand customer requirements, and pain points to align security solutions with business needs.
Lead or support customer discussions, status updates, and incident briefings in both English and Japanese.
Provide advisory and guidance to customers on security best practices, tools, and risk mitigation strategies.
Build trusted relationships with customers and stakeholders to enhance satisfaction and service delivery quality.
Monitor security systems (firewalls, intrusion detection, antivirus) to identify and respond to breaches or anomalies.
Respond promptly to security incidents, investigate breaches, document findings, and implement corrective actions.
Maintain and support security compliance aligned with global and local security standards.
Document security incidents, investigations, and solutions, generating reports for management and regulatory purposes.
Support Japan affiliates roll out new security tools and support existing tools.
Identify opportunities for process improvement, and work with the team in implementing changes.
Conduct regular communication and assist with members' root cause analysis and implementation of Kaizen.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies:
Act with integrity and professionalism.
Excellent verbal and written communication skills.
Excellent interpersonal, negotiation, and conflict resolution skills.
Excellent organizational skills, attention to detail
Ability to prioritize tasks and to delegate them when appropriate.
Problem Solving/Analysis skills.
Proficient with Microsoft Office Suite.
Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information.

Requirements
College degree
3-5 years of experience in a technical position, prior experience as a Technical Lead is a plus.
Proven experience engaging directly with customers or stakeholders (e.g., incident communication, service delivery, technical advisory)
Ability to translate technical cybersecurity topics into clear, business-oriented communication for non-technical audiences
Bilingual Japanese and English
Experienced in working directly with clients and managing supplier relationships.
Strong analytical, problem-solving, and communication skills

Preferred Qualifications
Foundational knowledge of cybersecurity, networking, or IT support (CompTIA Security+, Network+, or equivalent coursework is a plus)
Prior experience working between US and Japan business environments
Experience with ticketing systems (Jira, ServiceNow, Zendesk, etc.)