Associate Sales Representative - ONC - Spokane, WA

Oncology Associate Sales Representative

Myriad Genetics discovers, develops, and commercializes molecular genetic tests that determine the risk of developing disease, assess disease progression, and guide treatment decisions in Oncology, Women's Health, and Mental Health. We are a pioneer and leader in genomic research, and we are committed to advancing the science of personalized medicine as we refine and develop more products to address unmet medical needs.

Myriad Oncology is seeking a passionate Oncology Associate Sales Representative (ASR) to improve the lives of cancer patients. Reporting to the Oncology Area Manager, the ASR will serve as the primary contact for assigned areas and strategic accounts, including Surgeons, Oncologists, and Genetic counseling groups. The role involves handling inbound inquiries, billing, order management, and supporting Field Sales and internal teams. The ASR will manage key accounts, implement projects on optimization/retention, and ensure customer satisfaction through proactive decision-making and problem resolution.

The ideal candidate will be collaborative, innovative, inclusive, and committed, with a strong understanding of customer needs and the ability to drive process improvements. This individual will work cross-functionally to shape the future of the company. At Myriad Genetics, your future is ours to create.

Key Functions

• Customer Account Retention: Partner with strategic accounts to ensure education, positive experiences, and strong relationships through proactive contact, reviews, and goal-setting. Periodic field travel for meetings and events is required.
• Customer Account Implementation: Participate in onboarding and service implementation, ensuring smooth workflows and provider education for long-term success.
• Customer Account Optimization: Drive account growth through efficient workflows, process improvements, tailoring approaches to each account's needs and helping develop new features and services.
• The ASR will demonstrate proficiency in 5 competencies: Account Knowledge, Scalable Solutions, Proactive Support, Effective Partnering, and Successful Onboarding.

Accountabilities

• Data-Driven Decision-Making: Use data to improve processes, track progress, and identify engagement opportunities.
• Strong Communicator: Clearly articulate customer needs to internal teams, ensuring alignment and customer success.
• Task & Goal Achievement: Set and deliver on achievable milestones to support growth of the Oncology Business Unit.
• Builder with Beginner's Mind: Collaborate creatively to improve processes and drive growth, using team insights and data.
• Continuous Improvement: Leverage CRM tools and applications to drive ongoing operational enhancements.
• Self-Starter & Coach: Take initiative on projects, collaborate effectively, and mentor team members to ensure success.
• Strategic Thinking: Contribute to strategic vision and adapt sales and support strategies to meet customer needs effectively.

Qualifications

• Bachelor's degree (B.A. or B.S.) preferred.
• 1+ years of sales support experience preferred; preferably in biotech, healthcare, medical devices, or pharmaceuticals.
• Excellent presentation, training, coaching, and communication skills (both written and oral).
• Strong interpersonal skills: active listening, coaching, advising, problem-solving, and facilitation.
• Highly organized with attention to detail and ability to manage multiple assignments in a fast-paced environment.
• Comfortable engaging customers remotely and in person.
• Ability to handle sensitive and confidential information professionally.
• Knowledge of Salesforce or similar CRM systems preferred.
• Proficient in Excel preferred.
• Working knowledge of HIPAA laws and patient privacy regulations preferred.
• Flexible, self-motivated, and able to work independently.
• Valid driver's license and driving record meeting Myriad's policy standards.
• Ability to model and live corporate values and professional ethics.

Physical Requirements

Lifting Requirements sedentary to light work or exerting 10 to 20 pounds of force frequently. Physical Requirements stationary positioning, moving, operating, ascending/descending, communicating, and observing. Use of equipment and tools necessary to perform essential job functions. OSHA category III normal routine involves no exposure to blood, body fluid, or tissue and as part of the employment, will not be called upon to perform or assist in emergency care or first aid.