Forward Deployed Engineer

Pathfinder Team Engineer

We're building superintelligence for the built world. Millions of operators across Home Services, Construction, and Remodeling have been overlooked by the last wave of technology. AI is the most transformational platform shift in history — and the hard work lies in thoughtful, context-aware applications to real-world operations.

Our platform gives operators an end-to-end system of intelligence to automate and scale revenue, spanning Scheduling, Appointment Management, Membership Management, Inside Sales, Revenue Capture, Marketing, and Funnel Optimization. Over $2.3B in revenue runs on our platform, serving enterprise operators across home services, HVAC, and remodeling.

The Role

The Pathfinder Team is our elite group of field-deployed engineers — each with previous founding experience, fanatical customer obsession, and a proven track record of winning in uncharted territory.

You'll be embedded with operators running $100M+ businesses to understand their workflows and deploy AI systems that unlock revenue-critical outcomes. You'll prototype quickly, integrate deeply, and ship solutions that directly shape the future of the platform. This is a field role — onsite, on calls, in Slack threads, working hand-in-hand with customers to turn messy real-world processes into scalable AI-powered systems.

What You'll Do

• Spend 2+ weeks per month onsite with customers across North America applying AI to real-world businesses
• Own customer interactions, collaborating with executives and the GTM team to ensure customer delight and grow enterprise deals
• Partner with large customers to design and deliver end-to-end solutions embedding AI agents into core systems like Salesforce, ServiceTitan, i360, and LeadPerfection
• Quarterback technical delivery from scoping and onboarding through stable usage and expansion
• Translate field insights into platform improvements, new products, and scalable internal tools
• Communicate directly with the founding team and contribute to the product roadmap

Who You Are

• 2+ years of experience shipping products at a startup or high-velocity company
• Top-tier education in a rigorous academic environment and/or experience at high-performing SaaS or AI companies — advanced degrees a plus
• Customer-obsessed and eager to be in the field, as close to the product as possible
• An ambitious builder who wants to create something generational
• A continuous learner comfortable in ambiguity — you ship, learn, and adapt
• Fluent in Python and SQL, comfortable with REST APIs, and able to move up the stack when needed (TypeScript, React, Node.js)
• Skilled at testing and debugging APIs with tools like Postman and tracing issues through logs
• Bonus: experience building with LLM frameworks like LangChain