Help Desk/Desktop Support Analyst

Job Description

Job Description

We are looking for a Help Desk/Desktop Support Analyst to support daily technical operations for end users in Brooklyn, New York. This Long-term Contract position is ideal for someone who enjoys solving hardware and software issues, preparing equipment for new users, and delivering responsive desktop support in a fast-paced telecom services environment. The person in this role will handle a wide range of technical requests, maintain reliable workstation performance, and help ensure employees have the tools they need to work effectively.

Responsibilities:
• Prepare, image, and set up laptops for deployment, ensuring each device is properly configured for user needs.
• Provide day-to-day help desk assistance by responding to technical issues and supporting employees with hardware and software concerns.
• Diagnose and resolve problems affecting desktop and laptop computers to restore functionality with minimal disruption.
• Support printers, monitors, docking stations, and other peripheral devices by identifying issues and applying practical fixes.
• Investigate basic network and connectivity problems, including access and performance issues, and escalate when necessary.
• Manage and update service desk tickets to document requests, track progress, and maintain clear communication with users.
• Assist with user account support and access-related tasks within Active Directory and Windows-based environments.
• Perform routine troubleshooting across Microsoft Windows systems to maintain stable and efficient end-user computing experience.• Hands-on experience providing help desk or desktop support in a detail-oriented environment.
• Working knowledge of Active Directory for basic user account and access support.
• Proficiency with Microsoft Windows, including Windows 10, in an end-user support setting.
• Strong troubleshooting skills related to desktops, laptops, printers, and common peripheral devices.
• Familiarity with service desk ticketing processes and documenting technical issues accurately.
• Ability to identify and resolve basic connectivity and network-related issues.
• Clear communication skills with a customer-focused approach to supporting end users.