Customer Service Representative

Job Description

Job Description

Customer Service Representative (CSR)

Phoenix, Arizona
Full-Time

Be the First Friendly Face Customers See

An accident can turn someone's day upside down. The first conversation they have after arriving at our collision center can make all the difference.

Kaizen Collision Center is looking for a customer-focused Customer Service Representative (CSR) who enjoys helping people, staying organized, and keeping a fast-paced front office running smoothly. If you're someone who can juggle multiple priorities while delivering exceptional service with a positive attitude, we'd love to meet you.

Our Phoenix location serves customers throughout Phoenix, Glendale, Peoria, Paradise Valley, Scottsdale, Tempe, Mesa, and surrounding Valley communities. With steady repair volume and a collaborative team, no two days are ever the same.

What You'll DoDeliver Outstanding Customer Service

• Greet customers with professionalism, warmth, and empathy
• Answer incoming phone calls and assist with customer inquiries
• Explain the repair process and help customers understand what to expect
• Provide timely repair updates and communicate throughout the repair
• Create a welcoming, stress-free experience from drop-off to delivery

Support the Repair Process

• Check in vehicles and verify customer information
• Capture vehicle photos and assist with documenting damage
• Maintain accurate repair files and customer records
• Assist with insurance paperwork and administrative documentation
• Help coordinate rental vehicle information when needed

Keep the Front Office Running Efficiently

• Process customer payments and finalize paperwork
• Update ARMS and other internal management systems
• Assist with reports, filing, and general office administration
• Support Accounts Receivable and daily office operations
• Maintain a clean, organized, and professional reception area

What We're Looking For

• Exceptional customer service and communication skills
• Strong organizational and time-management abilities
• Ability to multitask in a fast-paced environment
• Positive attitude and willingness to work as part of a team
• Strong attention to detail
• Comfortable using computers and office software
• Professional appearance and demeanor

Requirements

• Valid driver's license
• Authorized to work in the United States
• Ability to pass a background check

Preferred Qualifications

• Previous customer service experience
• Automotive, collision repair, dealership, or insurance experience
• Bilingual (English/Spanish) is a plus

Why Kaizen Collision Center?

At Kaizen, we know great repairs begin with great people. We invest in our employees by providing ongoing training, opportunities for advancement, and a supportive team environment where your work truly matters.

Whether you're experienced in collision repair or bringing strong customer service skills from another industry, you'll have the opportunity to build a long-term career with one of the industry's growing collision repair organizations.

What We Offer

• Competitive pay
• Consistent workflow in a busy, established shop
• Career advancement opportunities
• Paid training and ongoing development
• Supportive leadership
• Positive, team-oriented culture

Benefits

Curative Health Plan

• $0 Deductible
• $0 In-Network Copays
• $0 In-Network Prescriptions
• Preloaded card for approved out-of-network care

Additional Benefits

• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays

If you're passionate about helping customers, enjoy staying organized, and want to be part of a team that values professionalism, integrity, and quality, apply today and build your career with Kaizen Collision Center.