Service Desk Technician

Kforce ha a client in Auburn, MA that is seeking a Service Desk Technician that serves as the primary point of contact for internal employees seeking technical support. This role is responsible for troubleshooting, diagnosing, and resolving hardware, software, and access-related issues while delivering an exceptional customer experience. The Technician will strive to resolve incidents during the initial interaction whenever possible and escalate more complex issues to the appropriate support teams. The primary focus of this position is providing both deskside and remote support for IT incidents, service requests, and end-user technology needs.

• High School diploma/GED or equivalent required
• CompTIA A+ certification preferred
• 1-3 years of experience in IT support and/or a call center environment
• Strong knowledge of Windows 10/11, Windows Services, Active Directory, and remote support tools
• Experience troubleshooting hardware, software, desktops, laptops, printers, peripherals, and user access issues
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity
• Familiarity with macOS and Linux is a plus
• Excellent communication, customer service, and problem-solving skills
• Ability to prioritize multiple tasks, work effectively in a fast-paced environment, and collaborate within a team
• Strong attention to detail, professionalism, and conflict resolution skills
• Positive attitude with a passion for technology and continuous learning