Operations Coordinator

Job Description

Job Description

Are you highly organized and thrive in a fast-paced operations environment? We are looking for a Operations Coordinator to coordinate daily workforce scheduling, labor allocation, credential compliance, and timekeeping processes across the organization. The Operations Coordinator plays a critical role in keeping field operations running efficiently while providing accurate labor reporting and operational support to leadership.

The Company:

North Shore Neon is a leading signage company with over 70 years of experience, providing design, fabrication, installation, and maintenance services throughout the New York Metropolitan region. As a privately owned and operated, design-build custom sign shop, North Shore Neon offers turnkey solutions for a wide range of signage, including custom neon, LED displays, commercial, retail, and vinyl applications.

With a team of talented and experienced individuals, North Shore Neon manages projects from concept through completion and is committed to delivering high-quality, custom signage solutions with a strong focus on craftsmanship, safety, and customer service. Learn more about us at

Location of Position:

Queens, New York

The Position:

The Operations Coordinator serves as the central point of coordination between field operations, project management, and administrative teams to ensure workforce resources, equipment, and scheduling priorities are aligned with business needs. Working closely with project managers, supervisors, and leadership, this role supports operational efficiency, labor accountability, and workforce compliance while maintaining accurate scheduling, resource planning, and labor utilization data. The Operations Coordinator plays a key role in resolving resource conflicts and supporting the successful execution of projects and service work across the organization.

Position Responsibilities:

• Lead the daily scheduling meeting with project managers, supervisors, and department leaders.
• Prepare and distribute daily schedules, work assignments, and resource requirements.
• Resolve labor, equipment, and scheduling conflicts and communicate updates to affected staff.
• Maintain work tickets, crew assignments, and schedules in the scheduling system, ensuring accurate data for reporting and job tracking.
• Update schedules as priorities change and communicate revisions to project managers and field crews.
• Track and maintain employee certifications, licenses, and credentials, including OSHA 10/30, aerial and boom lift, forklift, electrical licenses, driver's licenses, CDLs, and site-specific badges.
• Monitor credential expiration dates and coordinate renewals and required training.
• Verify employees are properly certified and qualified before assigning work.
• Monitor employee timekeeping and work with supervisors and payroll to resolve discrepancies and maintain accurate labor records.
• Enforce company timekeeping policies and address recurring compliance issues.
• Prepare and distribute weekly labor reports showing hours by job, crew, and employee.
• Monitor overtime, labor variances, and workforce utilization trends.

Qualifications:

• High school diploma or GED.
• Fluent in English, with strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, and Teams), Google Sheets, and other business software applications.
• Strong attention to detail and commitment to data accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to communicate effectively with field personnel, supervisors, project managers, and office staff.
• Ability to maintain confidential employee and company information.
• Knowledge of construction operations and field workforce coordination is a plus.

Desired Skills and Competencies:

• Strong organizational and time management skills.
• Ability to coordinate schedules, labor, and resources in a dynamic environment.
• Strong problem-solving and conflict-resolution skills.
• Ability to hold team members accountable to schedules, deadlines, and company policies.

Why Should You Apply?

• Leading sign company with over 70 years of industry experience and the opportunity to work on unique, high-profile, and large-scale signage projects.
• Health, Dental, Vision
• 401(k)
• Paid Time Off

The salary range for this position is $65,000 - $75,000 annually, depending on experience. The final offer will be determined based on the candidate's qualifications, relevant experience, and skills demonstrated.

Interested?

• Apply today and let us know why you would be a great fit for our Operations Coordinator position!

North Shore Neon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetics, status as a protected veteran, or any other protected status established by federal, state, or local laws.